Employment Type : Full-Time
SUMMARY: The Guest Room Attendant cleans 18 hotel guest rooms and baths on a shift quota basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Push, pull and turn a 50-70 pound linen cart, when loaded. Stand 8 hours, no reaction to chemicals, frequent arm movement. Change bed linen while bending and tucking in sheets and blankets under mattress. The weight of the mattress depends upon the size (king, queen, double, etc.). Supply guests with extra linen upon request. Dusts and polishes furniture using household cleaners, reaching up to 6 feet high. Sanitizes and scrubs bathtub, sink, toilet, and floor while kneeling/stretching/bending. Lifts a 15-18 pound vacuum cleaner and vacuums guest rooms. Moves furniture in room as necessary, weighing up to 15 pounds. Loads linen cart, which requires bending and reaching 6 feet high and lifting roughly 7 pounds per linen bundle. Replaces guest amenities. Walks extensively to and from employee entrance, Housekeeping Department, and assigned station. Knocks on guest doors and announces their presence before entering a room. Communicates with guests, Executive Housekeeper and Security personnel. Removes Room Service tables and trays from guest rooms and puts into hallway. Notifies supervisors of any conspicuous people or problems, such as missing room items, damage, pets, engineering problems, etc. Follow proper procedure for all lost and found items left in guest rooms. Inform supervisors of early check outs, refuse service or late service rooms. Other related duties as assigned. Must be available for scheduled work. Must exhibit the Thoughtful Service model at all times.
SUPERVISORY RESPONSIBILITIESNone.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCEThree or more months of experience in a similar hotel/casino environment preferred but not required.
CERTIFICATES, LICENSES, REGISTRATIONSNo cards required.
LANGUAGE SKILLSMust be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence.