Employment Type : Full-Time
Reports to: Director of athenaOne Division Full-time Summary of Position The Manager of athenaOne Support and Services Manager is responsible for all athenaOne ambulatory customer Collector and clinical support requirements and related add-on services including but not limited to, patient calls, virtual receptionist and payer authorizations. As a leader in the organization, the successful candidate is a master of designing, building, and managing teams to support athenaOne Collector, Communicator, and Clinicals. This is a fast-paced position that supports hundreds of Physicians, Nurses, office staff in both small and large Physician Practices. The systems we provide, and support are critical for Physicians to serve and help their patients. We define “customer WOW” as delivering on our promise by meeting or exceeding our stated Service Level Agreements (SLA) each day to support and improve the customer experience. We seek to build and sustain customer loyalty by providing exceptional customer service. This individual will drive success of the Support Services Teams through constant evaluation, development and coaching of all team leaders and members. The goal of the Support organization is twofold; one, be responsive to the day to day needs and resolve the customers issues, and two, be forward looking and proactive by communicating with customers and providing them with information and anticipating their needs. This position oversees a high intensity and high-volume call center. Service tickets are often demanding. Meting and exceeding the customer expectations is of the utmost importance. Duties/Responsibilities of Position Qualifications Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The duties listed above are not all inclusive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position. The position description does not constitute an employment agreement between Virtual OfficeWare and the duties are subject to change by Company management as the needs of the organization and requirements of the position change. Virtual OfficeWare (DE), LLC, offers competitive compensation and benefits plans. VOW is an equal employment opportunity employer. Women and minorities are encouraged to apply. Powered by JazzHR AT2CkvTpbe
Location: Corporate, Pittsburgh, PA
Classification: Exempt