Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
• Fortune’s “Most Admired Companies for 2021”, “100 Best Companies to Work For” & “Best Big Companies to Work For” • LinkedIn’s “Top Companies List for 2021” • 2021 Top 10 company on DiversityInc’s “Top 50” list • 2021 Human Rights Campaign Foundation’s “Best Places to Work for LGBTQ Equality” • Latino Leaders Magazine “25 Best Companies for Latinos” • #1 in customer satisfaction by JD Power and the American Customer Satisfaction Index (ACSI) for Xfinity Mobile • Xfinity Home - #1 rated home security provider by CNET the last 3 years • The Largest 1Gig network in America”Job Description
Are you tech savvy?
Love problem solving?
Thrive on teaching tech stuff?
We are looking for a motivated detail-oriented individual that is passionate about helping customers and that is excited about advancing their professional career!
As an entry-level Associate Residential Technician, you will be responsible for performing tasks related to Comcast Residential broadband installation and troubleshooting activities.
- Comcast will provide all the skills, safety training, tools, technology, equipment, uniforms, and a company owned vehicle required to ensure you excel in your new role.
- During your first 90 days of employment; Comcast will match you with a PAL (Peer Assisted Leader) to help you navigate the nuances of your new role.
Core Responsibilities
- Troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
- Acts as a subject matter expert as you educate customers about Xfinity products and services
- Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.
- Updates customer account to ensure an accurate record of products and services
- Actively listens to customer concerns and solves problems while empathizing with the customer
- Follows safe work procedures
Technical
- Uses installation tools and hand tools and performs jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
- Manipulates connectors, fasteners, wire and uses hand tools.
- Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.
- Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Drives company vehicle in performance of duties in a safe and responsible manner with the appropriate state licensing requirements while working and traveling in inclement weather.
- Works in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general.
- Continued employment is contingent upon achieving required training, certifications and safety requirements.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
WORK SHIFTS
- The typical work shift is either Wed-Sat, Sun-Wed, or Sat, Mon, Tues, Wed from approximately 7 am to 6 pm. including weekends, evenings and holidays.
PROGRESSION OPPORTUNITIES
We want you to grow your future with us! As an Associate Residential Technician 1, you will have the opportunity to progress and advance your career.
Typical progression path of a Comcast Technician:
- Start as Tech 1, trainee
- After 90 days you become a Tech 2, Proficient
- 6 months+ you are eligible to obtain a 10% pay increase as a Tech 2, Advanced
- 3 months+ after becoming a Tech 2, Advanced, you are eligible to become a Tech 3, Proficient along with a 6% pay increase
- 6 months+ after Tech 3, Proficient you can progress to a Tech 3, Advanced with another 6% increase
- Tech 4 Residential, Tech 4 CB, Tech 4 XH and Tech 5 opportunities available as well based on individual performance.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
PERKS AND BENEFITS
Most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most.
Our Perks and Benefits include:
- Day 1 eligibility for Medical, Dental and Vision coverage
- Annual tuition reimbursement after 6 months of employment
- Undergrad (Associates, Bachelors, Certification) - $5,750
- Graduate (Masters/Doctorate) - $8,000
- 401K Savings Plan – with up to 6% dollar to dollar matching
- Paid Time Off
- Paid Parental leave
- Comcast XFINITY courtesy services
- 4 Free tickets and discounts for purchases annually at our Universal Studios & Resorts
And more!
Please visit the compensation and benefits summary on our careers site for more details.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.