Employment Type : Full-Time
Grow your career with a growing organization Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now. As an Investment Service Associate your primary goal is to support existing Empower clients with all aspects of their investment needs. The applicant should have a strong customer service background with a firm understanding of the diverse operational and investment needs of our customers. Knowledge of current financial markets and retirement account operations are necessary. DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Service new and existing client needs via inbound calls Handle client trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities Engage customers in an Investment Recommendation Conversation Respond to operational inquiries regarding trading, asset movement, account opening and asset consolidation Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up Demonstrate knowledge of Brokerage transaction and regulatory requirements including: Corporate Actions, Exchange Rules, Suitability, and Tax Implications. Uncover leads and opportunities to hand off to the Retirement Advisor Team Drive new business opportunities Actively participate in team meetings, product seminars/trainings in support of strategic department and firm initiates Be a team leader and participate in employee collaboration EDUCATION: REGISTRATIONS / CERTIFICATIONS / LICENSING REQUIRED: OTHER PREFERRED QUALIFICATIONS: 2+ years of financial customer service experience Strong written, verbal and presentation skills Strong technological skills and an ability to multi-task across systems. Past brokerage and mutual fund trading experience Retail, IRA and/or 401K customer service experience Comprehensive PC skills including ability to quickly learn Empower Retirement’s recordkeeping system Solid practical understanding of Empower Retirement’s policies and procedures as well as our product offerings and the brokerage and mutual fund industry Comprehensive professional skills At Great-West Financial ® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace. What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Competitive compensation, includes base salary and eligibility to participate in either an annual bonus program or sales incentive plan, as applicable. Base salary range provided below is a reasonable estimate and final base salary may differ based on the selected candidate’s education, training, experience, licensure requirements, travel requirements and geographic location. Location Base Salary Range We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.