Associate Director, Training Details

Associate Director, Training

GOAT - Los Angeles, CA

Employment Type : Full-Time

The Associate Director of Employee Education is responsible for the development and direction of the education and training programs for Customer Trust and Experience. This role will help improve the productivity and service delivery of the Customer Experience, Fraud/Disputes, and Authentication teams. You will assess department-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees and leaders. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance. This position will report directly to the Vice President of Customer Trust and Experience. In this role you will:

• Direct and support the CX Training Manager
• Conduct annual training and development needs assessment
• Develop training and development programs and objectives
• Obtain and /or develop effective training materials utilizing a variety of media
• Train and coache managers, supervisors and others involved in employee development efforts
• Conduct follow-up studies of all completed training to evaluate and measure results
• Recommend potential third party vendors that provide tools to help improve the training experience including potential knowledge base and LMS (Learning Management System) platforms
• Assist in creating and maintaining training courses in LMS
• Ensure alignment on priorities and strategic direction by partnering with other business units and leaders
• Be flexible to manage other assignments as they arise.

We are looking for:

• 5+ years of Training experience, ideally at one or more organizations that have 2-sided marketplace structures
• Demonstrated proficiency in the utilization and implementation of LMS software
• Excellent verbal and written communication skills
• Strong presentation skills
• Adept with a variety of multimedia training platforms and methods
• Ability to evaluate and research training options and alternatives
• Ability to design and implement effective training and development
• Bachelor's degree in relevant field
• Five years of experience designing and implementing employee development programs
• Certified Professional in Learning and Performance (CPLP) credential preferred.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.