Associate Director, Enterprise Platforms – Sales CRM Details

Associate Director, Enterprise Platforms – Sales CRM

Paradigm Diagnostics - Madison, WI

Employment Type : Full-Time

Summary of Major Responsibilities

The Associate Director, Enterprise Platforms is responsible for managing one of Exact Sciences’ strategic enterprise platforms serving global functional teams and multiple business units. This position performs a critical role in operating and delivering technology for critical business processes, leading transformation initiatives for integrations of acquisitions and partnering with enterprise architecture to plan, design, and deliver an integrated and innovative global IT eco-system. The Associate Director, Enterprise Platforms must understand global and local business processes and collaborate with business and technology teams to maximize the value of the platform by balancing unique functional requirements with the design principle for common configuration solutions to reduce risk, cost, and speed of delivery. This role is responsible for ensuring that technology platforms are selected and maintained in a manner that is compliant with all applicable regulatory requirements and security standards.

The person in this role will be responsible for leading managers of technical teams focused on system planning, configuration and testing.

• Collaborate with product owners and business partners across multiple business functions to align technology solutions with business strategies.
• Plan, design, and deliver programs to integrate products and processes from acquisitions onto assigned enterprise platform(s).
• Develop and maintain a technology roadmap to deliver the global business vision.
• Negotiate delivery priorities with multiple business and/or business solution teams.
• Facilitate a cross-functional enterprise platform governance board to establish, recommend, and adjust priorities with changing business needs.
• Collaborate with enterprise architecture to position the platform within the overall Exact Sciences enterprise architecture and strategy, identifying, and managing integration dependencies and plans.
• Direct an applications management function, ensuring platform stability and performance.
• Ensure adequate system monitoring and reporting is established for assigned platform(s); measure the performance of platforms and participate in incident management activities for critical incidents, outages, or other performance issues.
• Guide the evaluations of new IT solutions, make product selections, and lead implementations.
• Oversee a process for intaking, prioritizing, and delivering incremental releases of functionality.
• Establish a Total Cost of Ownership, Service Catalog, and variable staffing model, bringing transparency to platform management costs.
• Develop and manage an annual budget for the platform, collaborating with global business customer groups to determine strategic priorities for the next fiscal year.
• Stay informed of technology industry trends and solutions with ability to analyze for possible application in our environment.
• Act as the primary relationship manager for partner and vendor organizations to monitor and improve the performance of technology platforms and associated vendor delivery personnel. Participate in vendor customer conferences, or similar mechanisms, for providing input toward improving performance and expanding business functionality. Manage vendor contracts, licenses, renewals, and corresponding Statements of Work.
• Work with other Information Technology management and staff to develop and maintain standards, processes, and documentation.
• Accomplish results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Communicate goals clearly to employees to ensure understanding and success in achieving them.
• Motivate and inspire employees to do their best work through coaching.
• Maintain morale and support employee engagement initiatives.
• Ability to work independently with little oversight and direction.
• Excellent interpersonal and communication skills.
• Ability to operate in a cross-cultural and complex matrix environment and build consensus across functions.
• Self-motivated and a problem solver.
• Good organization, prioritization, and multi-tasking abilities.
• Adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Must be able to negotiate, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomacy skills.
• Ability to work closely with others on intangible issues across organizational and business-entity boundaries.
• Strong financial, resource, and vendor management skills.
• Strong attention to detail, quality oriented with the ability to see the big picture.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to lift up to 10 pounds for approximately 5% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between Madison locations.
• Ability to travel 10% of working time away from work location, may include overnight/weekend travel.

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s Degree.
• 12+ years of experience in an information technology-related field.
• 8+ years of experience in large, complex implementations related to assigned platform and using program management and software development lifecycle (SDLC) project management methodologies.
• 5+ years of experience leading a technology team of application management/administration, development, project management and business analysis resources supporting various business functions.
• Demonstrated project delivery involving complex business workflows or system architectures.
• Professional working knowledge of a variety of software and hardware solutions; multi-vendor environments and hybrid environment of on premise, co-located, and cloud-based services.
• Basic computer skills to include Internet navigation, Email usage, and word processing.
• Proficient in Microsoft Office.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

• Experience leading the development and support of CRM platforms (Veeva Systems experience a plus).
• Experience leading and coaching leaders of technical teams.
• Professional working knowledge in Health Care or Biotechnology.
• Professional working knowledge with agile delivery methodologies.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.