SUMMARY OF RESPONSIBILITIES
It is the responsibility of Managers and Assistant Managers to hire, train and supervise all personnel at the property to maximize company profits. Managers and
Assistant Managers should motivate the team sales and customer service for high occupancies and long lengths of stay.
ESSENTIAL FUNCTIONS
- Act as manager when Property Manager is unavailable
- Assist to manage and supervise property sales, customer satisfaction, appearance, product, revenue, and employees.
- Enforce all company standards.
- Assist in marketing efforts, maintaining product quality as expected.
- Verify available rooms and sales, monitor closing reports and employee productivity.
- Verify room cleanliness and readiness-availability to rent out.
- Ensure all rent and past dues are paid, all efforts are made to collect including late fees.
- Supervise site employees performance and metrics.
- Verify guest satisfaction including great customer service, clean rooms, and work orders being handled in a timely manner.
- Participate in weekly and monthly meetings.
- Other duties as assigned
REQUIRED EXPERIENCE
- Bachelor’s degree preferred
- Minimum 1 years’ experience in a supervisory role
- Minimum 2 years’ experience in a customer service role.
- Willingness to relocate
- Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting, and carrying up to 50 pounds.
- Constant face-to-face interactions with customers.
- Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
- Schedule flexibility including nights and weekends
- Comply with the brand and Company uniform and hygiene policies.
- Fun, dynamic environment.