Assistant Manager, Operations Details

Assistant Manager, Operations

The RealReal - Phoenix, AZ

Employment Type : Full-Time

What You Get To Do Every Day

• Create and populate teams and individuals productivity trackers
• Maintain teams master tracker
• Track teams corrections from copy editing team
• Complete department payroll via Namely
• Track team's attendance and scheduling
• Maintain positive team culture
• Attend all merchandising and authentication meetings
• Communicate merchandising and authentication initiatives and strategies to copywriting team and managers
• Send out meeting minutes
• Assist with communicating necessary disciplinary measures
• Key point of contact for Namely
• Track attendance policy
• Review and approve PTO/VTO/UTO requests
• Approve time cards & submit payroll
• Oversee timecard adjustments
• Update and maintain team calendar
• Assist with birthday and anniversary announcements in huddle
• Ensure copy editing corrections doc is cleared out within 48 hour SLA
• Send out meeting minutes after management, lead and team meetings
• Email individual correction and return rate emails
• Assist with onboarding new hires
• Maintain and produce positive influences on team culture
• Facilitate SNAPs on a weekly basis
• Build monthly individual trackers
• Oversee bi-weekly production accountabilities
• Populate all copy editing corrections into correction tracker
• Oversee monthly correction accountabilities
• Oversee master employee logs
• Some holidays and weekends may be required
• Early & late hours required

What You Bring To The Role

• Highly motivated, dependable and proactive
• Able to lead by example
• Great time management skills and ability to prioritize daily tasks
• Able to work independently but has the ability to manage a large group in a team environment
• Strong communication skills
• 'Can-do' attitude
• Solution minded and detail oriented
• Thorough understanding of TRR and copywriting department protocols and procedures
• Comfortable with Excel/Google Sheets

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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