Soon to be Holiday Inn Fort worth and Convention Centre seeking Front Desk Manager . The employee is responsible for all FO operations. Auditing of all charges and postings, correcting work as required. The Night Auditor/ FO Agent reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports to finance and housekeeping. Check-in/check-out hotel guests courteously and efficiently: process all payments according to hotel requirements. Provide information and assistance to guests and visitors. IHG/ Opera PMS experience is must.
Primary Responsibilities and Duties
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve gust complaints, ensuring gust satisfaction.
- Maintain complete knowledge of:
- All hotel features/services, hours of operation
- All room types, numbers, layout, and location
- All room rates, special packages, and hotel/casino promotions
- Daily house count and expected arrivals/departures
- Room availability status for any given day.
- Scheduled daily group activities
- Monitor and maintain cleanliness, sanitation, and organization of assigned worked areas.
- Pick up, count, and maintain bank. Secure bank at all times
- Read the logbook, emails, daily, and record or respond to pertinent information in the logbook.
- Process payments to all guest accounts.
- Process adjustments, rebates, paid-outs, and credits as required.
- Run the audit for comp accounting for the entire property.
- Audits rooms cashier’s work and correct discrepancies.
- Audits all miscellaneous (incidental charges/postings/tickets) from the outlets.
- Verifies package postings on package folios.
- Run Room & Tax verifying that all rooms rates posted.
- Verify the cashier’s report to drop log and paperwork.
- Close PMS after all work is balanced.
- Run end of day program and close day.
- Check that interfaces are up and running.
- Run daily flash reports and distribute them accordingly.
- Run morning reports and backup reports and distribute them accordingly.
- Sign out and brief the next shift.
- Review the night audit checklist and verify that all work has been completed.
Skills, Education & Other Requirements
IHG / Opera PMS experience is must
High School graduate or equivalent
Fluency is in English both verbal and non-verbal.
1-2 years Front Desk Agent/ Supervisor experience.
Compute basic arithmetic.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Experience:
- Hotel Experience: 2 years (Preferred)
- Customer Service: 2 years (Preferred)