Assistant General Manager Details

Assistant General Manager

Copart - North Billerica, MA

Employment Type : Full-Time

The Assistant General Manager will assist the General Manager in managing the overall Planning, Organizing, Leading, and Controlling (P-O-L-C) functions of the facility. In addition, the Assistant General Manager will assist the General Manager in managing aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the Assistant General Manager will offer hands on support to the team and create a customer first environment by offering unique and innovative solutions to customer's needs while maintaining company standards for policy, quality, and service.

• P&L responsibility- assist GM with review of both revenue and costs on a monthly basis for accuracy and opportunities
• Assist GM to hire, train and develop staff to meet company guidelines
• Assist the GM in managing the day-to-day operations of the facility including staff management, customer and employee issues as needed
• Assist GM in Audit of facility to confirm and enforce compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations
• Build relationships with members and sellers to manage customer satisfaction
• Assist GM in tracking and leading facility staff to meet company metrics
• Provide direction to team regarding duties and goals

• Minimum of two years' experience as a manager in a logistics, distribution or operations environment
• Proven track record of seamless operational functionality and achievement of corporate goals at the AGM level or higher.
• Ability to solve complex problems and issues
• Strong analytical skills to interpret and forecast financial budgets
• Ability to develop, recommend and implement plans for continuous process improvement
• Strong leadership experience and skills
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Great customer relations skills and experience
• Four year college degree preferred
• Proficient in all areas of Microsoft office
• Experience managing a staff of five or more people
• Bilingual skill a plus
• Valid driver's license