Assistant General Manager Details

Assistant General Manager

JLL - New York, NY

Employment Type : Full-Time

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
ASSISTANT PROPERTY MANAGER

Summary
The Assistant Property Manager (AGM) functions in conjunction with and under the supervision of the General Manager (GM) as the professional-in-charge of the specific asset(s) under management. The APM is responsible for all aspects of client and tenant satisfaction. Of specific importance is working with the General Manager (GM) in achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.). The AGM will be working for an owner that is dedicated to bringing an elevated level of service and experience to tenants within a commercial office environment.

Duties and Responsibilities
The successful applicant will be working within two Class A trophy properties located in NYC, one located downtown and the other in mid-town.

Applicant must bring a high level of sophistication within the commercial management platform and must have experience in providing a high level of service to tenants and visitors in their previous roles. Previous skills in designing and deploying a concierge level of service with a focus on hospitality and customer satisfaction is desirable.

Oversee the management, supervision and professional development of the Property Administrator.

Assists with the preparation and review of the weekly, monthly and annual reports as required. (e.g. Income & Expense, Work Orders and preventative maintenance, Accounts Receivable, Variance Analysis, Real Estate Tax payments, Property Tax fillings, etc).

Reviews and approves purchases of supplies and equipment in accordance with client budgets and established parameters. Will be the lead on both CAPEX and OPEX budgets for the client, working closely with the on-site accountant.

Prepares annual submissions for review by the GM for property and industry awards (e.g., BOMA TOBY award).

Responsible for development, revision and implementation of property manuals and on-line systems.

Works with Client Accounting Services (CAS) to manage the accounting process fully and directs on-site bookkeeping functions and collection process. Oversees the development and revision of written accounting procedures for the office.

Prepares and reviews financial documents pertaining to all building operations. These include but are not limited to: tenant billing processes, occupancy rates, dates of lease expirations, financial reporting for client monthly and ensures quarterly and annual compliance with financial documents. Report to General Manager any variances, concerns and projections needed to sustain building operations.

Inspects facilities and equipment to determine extent of service and equipment required and ensures the remedy of any deficiencies. Recommend, justify, develop and coordinate projects that enhance the value of the properties.

Work with Building Engineering Staff and Chief Engineer to assign employees to duties pursuant to client and JLL guidelines.

Arrange for alterations, maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan, and/or management services agreement.

Draft contracts, conduct follow-up with vendor for return of contract in a timely manner.

Competitively bid and prepare all service contracts to assure high quality and cost-effective services are delivered to the property. Assemble and analyze contract bids, and submit bids, recommendations, and standard form contract agreement for execution.

Work with Engineering Staff/Chief Engineer to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that emergency procedures and action plans are kept updated on a regular basis.

Assists Chief Engineer in meeting the assigned criteria within the Compliance Excellence Program and Engineering Audit with the assistance of the Property Administrator. Assures compliance with required policies, procedures, and standard practices.

Maintains role as primary/secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis. Communicates regularly with the Property Administrator, providing necessary support and information to this primary tenant contact.

Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.

Oversees the management, communication, and management the tenant move-in/move-out process to minimize disruption to established tenants.

Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement. Submits hiring recommendations to General Manager for approval.

Oversees the implementation of the tenant relations program at assigned buildings.

Requirements
Associate or bachelor’s degree. A degree in either finance, accounting or master’s degree is strongly preferred.

3+ years of commercial property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.

Must be able to obtain the required real estate license within your jurisdiction within the first six months of employment.

Highly Desirable Attributes
Must be able to read, analyze, and interpret legal documents (lease documents, contracts, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.

Ability to effectively present information and respond to questions from senior level management, clients,?tenants, vendors, peers and the general public.

Ability to define and resolve complex issues and resolve with practical concrete business minded solutions

Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.

Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc.

Experience with Yardi financial software.

Salary: $75,000-$95,000K
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!