Assistant General Manager Details

Assistant General Manager

HP Hotels - New Orleans, LA

Employment Type : Full-Time

You are one of the two key managers responsible for all operations in the property and directly involved in the management of all team members. You are watchful and attentive to ensure the quality care of staff and attend to guest need. You share your knowledge and transform issues into positive opportunities.You ensure communication between management and team members is flawless. Because of your high level of energy, your potential for growth is outstanding. If you exhibit these qualities, HP Hotel Management will be a great opportunity for you to realize your full potential.As Assistant General Manager, you will

• Interview and recommend candidates for hire in the Front Desk Department.
• Participate in the orientation of each new Front Desk employee, completing the appropriate orientation paperwork.
• Coach and counsel employees at the Front Desk in a positive fashion to produce improved work performance.
• Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks. Complete documentation on disciplinary situations for approval by the General Manager.
• Maintain an effective training program to ensure that all new employees are properly equipped to execute their jobs. Personally follow up with new employees to ensure they are receiving the proper training.
• Prepare work schedules to efficiently handle expected business levels.
• Be proficient in all Front Desk operations. Set standards when providing leadership by example. The Front Desk Manager should spend a major portion of his or her time actually working the Front Desk.
• Occasionally prepare bank deposit when called to do so by the General Manager.
• Ensure that employees follow proper clock-in procedures. Monitor hours worked to prevent overtime. Approve time cards for Front Desk employees at the end of each pay period.
• Maintain sufficient levels of supplies for the operation of the Front Desk. Use proper purchase order procedures when purchasing items.
• Order and maintain secure and sanitary storage
• Complete Income Audit checklist for each day's work. Verify that all work by the Front Desk Clerks and Night Auditors has been done correctly and is accurate.
• Complete Daily Sales and Revenue Report by adding bank deposit information after the deposit is taken to the bank. Balance front and backsides.
• Transmit daily VISA/MasterCard sales to the credit card processing company through the electronic terminal. Ensure that all charges and credits transmitted balance to the day’s work and paper vouchers.
• Process other credit cards and send on a daily basis. Match payments to yellow cards in City Ledger. Maintain batches until paid. Balance batches to ledger card on a daily basis.
• Accounts Receivable: Ensure that all invoices are mailed daily. Check each previous day's check log to ensure that all checks received were posted at the Front Desk.
• Maintain an active collections effort on any accounts that are 30days or more past due. Coordinate with the General Manager on accounts that are more than 60 days past due for stronger measures.
• Handle bad checks and credit card chargebacks. All incidences are to be processed through the Front Desk machine and maintained in the appropriate file until resolved. Aggressive action is to be taken to resolve problems with credit cards and collect on the bad checks.
• Research past bills for guests and send copies of receipts to guests requesting them (only when you are sure that it is the person who registered for the room.) Require the guest request in writing with a signature when you are unsure.
• Supervise the Night Auditors. Interview and recommend new candidates for hire. Maintain an effective training program. Monitor their performance. Coach and counsel Night Auditors for improved performance as necessary. Recommend disciplinary action to the General Manager if necessary. Coordinate their schedules and be available to work anytime a night audit shift cannot be covered.

Fundamental RequirementsHigh school education or equivalent, with at least one to two years hotel experience and at least one year working in a supervisory capacity. Host and serving experience is also helpful. Excellent written and verbal English communication skills are required, with a second language helpful. You must be able to deal with difficult situations and people while exhibiting a consistent level of professionalism. The ability to use purchasing and point of sale systems is expected. This position requires full mobility, continuous movement, lifting, and carrying up to 30 pounds. We administer pre-employment background checks.We Make A Meaningful Difference In TheLives Of Our Team Members, Who In TurnDeliver Memorable Customer Experiences AndProduce Exceptional Results For Our Owners EOE