Assistant General Manager Details

Assistant General Manager

Hotel Management and Consulting - Miami, FL

Employment Type : Full-Time

Outgoing. Energetic. Leader.

This is a dynamic, hands-on leadership role at Woodspring Suites. You will partner with the General Manager to achieve a highly productive team capable of exceeding revenue expectations while exceeding operational and resident service standards.
Our most successful Assistant General Managers are able to co-pilot a multi-million dollar operation. You will be instrumental in creating a high energy, positive environment with highly-productive work habits for your team and a warm, inviting atmosphere for guests. You must enjoy recruiting, orienting, training, and counseling a team of 5-8 with the ability to both give and receive direction well.
Performance based culture… We offer equal opportunity and advancement based on merit - operating with a small efficient team of hospitality professionals.
Compensation includes base pay plus monthly, quarterly and yearly bonuses.Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Bi-lingual applicants are preferred, but not necessary.
EOE; empresa no discriminatorio

Essential Functions:

• This is a 45 hour a week leadership position. Working hours are typically 10:00 A.M. - 8:00 P.M. Sunday through Thursday with one hour lunch break.
• (Days and hours may vary)
• Develop, administer and control the property revenue and expense budgets to include monthly inventories, order and receive goods.
• Review and approve the property payroll.
• Review and approve transmittals and other front office paperwork and reports.
• Authorize direct bill accounts with direct supervisor and monitor the administration of Accounts Receivable.
• Maintain relationships with vendors.
• Collecting monies and stocking vending machines twice weekly.
• Facilitate lead management processes within the property and complete sales and marketing objectives each Wednesday.
• Ensure leads are actively managed and followed up on.
• Review studio inventory management to ensure maximization of studio revenue.
• Suggest/sell amenities, products and services in order to accommodate resident’s needs and increase revenues.
• Interview and hire office, housekeeping and maintenance team members.
• Ensure proper selection, training, counseling and motivation of all team members.
• Conduct all hourly personnel performance appraisals.
• Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
• Ensure team member attitude of attentiveness.
• Meet with and solicit comments from residents on a regular basis to determine their level of satisfaction with resident services and facilities.
• Monitor results of resident comment cards. Take appropriate corrective actions on a timely basis.
• Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of the complaint or problem.
• Suggest improvements to operations and increase profitability.
• Inspect studios daily according to quality standards for cleanliness and proper preventative maintenance.
• Know and train others on property emergency procedures.
• Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
• Ensure a viable key control program is in place in all property departments, with documentation.
• Follow appropriate cash control procedures.
• Make daily bank deposits.
• Ensure the security needs of the property and residents are met.
• Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
• Review daily front office procedures and assure proper transmission of all necessary information to the HMC Corporate Office.
• Ensure proper uniform standards are followed throughout departments.
• Familiarize yourself with area attractions and services in order to accommodate resident’s needs.

Qualifications:

• One-year experience in hotel management including Front Desk (phones and transactions, sales, guest issues, managing staff, hiring & firing) and back of house operations (preventative maintenance, repairs, room inspections)
• Excellent team-building and communication abilities
• Must be able to both give and receive direction well
• Requires own vehicle

Physical:

• Standing for prolonged periods
• Repetitive stair-climbing
• Kneeling and/or squatting
• Climbing ladders
• Lifting 20 lbs over head
• Pushing and pulling 20 lbs

Hotel Management and Consulting, Inc., reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

Any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are a Drug Free workplace.