Assistant General Manager (AGM) Details

Assistant General Manager (AGM)

Krispy Kreme Doughnuts - Tacoma, WA

Employment Type : Full-Time

Join our Krispy Kreme Family! With over 80 years serving local communities, Krispy Kreme is an iconic and well recognized brand. We hire and care for team players that have a superior commitment to guest service and product quality. We pride ourselves in offering continuous growth for our Team Members and Managers and are pleased to offer benefits such as flexible schedules, paid vacation, medical, and a dining discount.

Krispy Kreme Pacific NW is the approved Krispy Kreme Franchisee for the Pacific Northwest, Hawaii, and British Columbia (excluding Tri-Cities and Yakima, WA).

EOE. We participate in E-Verify / Participamos en E-Verify
Assistant General Managers are responsible for assisting the General Manager with the overall operation of a single store as well as overseeing Production and Purchasing functions. Work with the General Manager in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.
ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed) Must be willing and able to do the following:

• Interact with, direct and supervise Team Members on a daily basis in a fair and dignified manner.
• Assist with interviewing, hiring, training, development and retention of qualified Team Members.
• Assist GM with training, coaching and development of management team in areas including: KremeWorks culture, systems, policies and procedures, personal growth, operational and financial knowledge, interpersonal skills and organizational techniques.
• Identify, address and document individual Team Member performance problems according to standard operating procedure. Discipline and/or terminate as necessary according to standard operating procedures.
• Schedule, conduct and document individual Tem Member performance reviews according to standard operating procedures.
• Assist GM with all financial aspects of the store.
• Support projects and initiatives as directed by the GM.
• Authorize comps and voids for all Team Members.
• Promote and cultivate a positive, “can do” environment.
• Lead entire Team to focus on “Creating Magic Moments” for the guest.
• Complete daily food orders: dry goods, dairy, doughnut ingredients, beverages, etc., and/or identify and communicate inventory and equipment needs to ordering manager.
• Meet daily with managers and/or shift supervisors to coordinate and ensure production standards and schedules.
• Ensure adequate doughnut prep levels based on business levels, minimize waste, and control food cost.
• Make timely and accurate production calls to prevent outages and minimize waste.
• Maintain food quality standards including consistency and presentation.
• Ensure proper food storage according to standard operating procedure and comprehend and adhere to sanitation guidelines as prescribed by standard state, city and county codes.
• Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.
• Complete opening checklist, assign sanitation projects to Team Members and follow up with Team Members to ensure their completion.
• Complete certification on walkie/stakie and lock out/tag out.
• Assign Team Member deployment.
• Responsible for the security of, balancing and paring of all cash banks.
• Perform and extend an end of month inventory.
• Create appropriate atmosphere including lighting, music and temperature levels.
• Assure compliance and follow KremeWorks policies and procedures and uphold all applicable state and federal employment laws.
• Write agenda for and conduct periodic management meetings as well as periodic informational seminars for Team Members.
• Address all guest complaints and problems effectively and courteously on an as needed basis.
• Use tact and good judgement when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Communicate repair and maintenance needs to General Manager and/or appropriate repair source
• Schedule, conduct, and document Team Member performance reviews according to standard operating procedure
• Identify, address and document individual Team Member performance problems according to standard operating procedure. Discipline and/or terminate as necessary according to KremeWorks procedures.
• Adhere to standard “zoning” procedures.
• Maintain a clean and orderly work area to ensure safety.
• Document appropriate information in Management Log Books/Avero daily.
• Review information in Management Log Books/Avero daily.
• Read appropriate KremeWorks inter-company memorandums
• Attend management meetings and periodic informational seminars
• Review Krispy Kreme audits and mystery shops and make appropriate adjustments
• Review food item sales data and make appropriate adjustments
• Review fundraising, dozens delivery and wholesale functions agenda daily
• Complete a daily labor report according to standard operating procedure
• Create effective work schedules for Team Members
• Forecast business levels and ensure smooth shift operation
• Research current industry trends and effect changes accordingly
• Direct and manage sales efforts which may include Local Store Marketing, Dozens Delivery, Fundraising, Route Sales and Deli Sales.
• Cultivate personal growth and entrepreneurial skills based on reviews and feedback from superiors.
• Establish a rapport with guests to promote goodwill and solicit opinions and ideas.
• Maintain a well manicured appearance and persona that reflects the established image of the store
• Comply with dress code.
• Be an active team player.
• Follow General Manager’s instructions.
• Ensure that all food items are correctly recorded on computer register system.
• Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift
• Be responsible for personally knowing and adhering to the material in the KremeWorks Team Member Handbook.
• Enforce KremeWorks policies and procedures as outlined in the KremeWorks Team Member Handbook with the Team Members.
• Meet personal schedule requirements punctually.
• Project a courteous, confident and flexible attitude.
• Get along with fellow managers, Team Members and guests.
• Accept constructive criticism
• Work a variable and flexible schedule which may include nights, weekends and holidays
• Safely transport items throughout all areas of the store on a slick and uneven surface and stairs where applicable
• Lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds

GENERAL RULES

• Stand and/or walk for an entire shift
• Safely move about in all areas of the store
• Perform in limited physical space with variable ventilation and extreme temperatures
• Perform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music, etc.)
• Must be able to refrain from smoking for an entire shift
• Work near moving equipment and mechanical parts
• May not take or give away any unauthorized company property including food, beverage or collectibles
• May not work under the influence of alcohol or other mind/mood altering substances
• May not resort to any physical violence, intimidating or harassing behavior
• Follow all rules, policies, and procedures as outlined in the KremeWorks Team Member Hand book and any/all management supplements to the Handbook

Failure to abide by these and other conditions of employment of the company set forth elsewhere can subject a manager to disciplinary action up to and including termination.
Accessibility varies by location.