Assistant Front Office Manager Details

Assistant Front Office Manager

Beaver Creek Ski Resort - Beaver Creek, CO

Employment Type : Full-Time

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Job Specifications:

• Housing: Not Available
• Outlet: Beaver Creek Reception Center
• Shift & Schedule Availability: Year Round / Full Time
• The budgeted range starts at $46,250 - $52,000. Actual pay will be adjusted based on experience.

Job Summary:

Manage all operational activities of the Beaver Creek Reception Center to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively, in writing and verbally, to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front desk staff to ensure that the high standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort. Spearheads customer service focus throughout the Front Desk and Housekeeping and participates in quality forum focusing on continuous improvement.

Job Responsibilities:

• Authority in dealing with all individual guest’ issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/Resort and updates guest history accordingly.
• On a daily basis, ensure that all arrivals are set up correctly, by checking room types, group billing, individual FIT rates and special requests.
• Ensures smooth operations at the Front Desk by supporting and leading the Front Desk Agents
• Assist the Front Desk Lead and Front Office Manager in ensuring employees in the Front Office are performing their daily tasks according to Reception Center Standards and Checklists.
• Maintaining a high level of professional appearance, demeanor and ethics in dealing with both guests, co-workers and subordinates.
• Ensuring good safety practices of employees and guests, and proper emergency and safety procedures are followed.
• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Organize and administer on the job training for new employees, and monitor training programs for all new hires.
• Performs any additional tasks or projects as required or deemed necessary by management.

Job Qualifications:

Required:

• High school diploma
• Word, Excel, Outlook
• One year supervisory experience
• Previous front desk or hospitality experience as a supervisor or manager

Preferred:

• Previous luxury experience
• Minimum of two years of Front Desk experience in a property of similar size and quality

• Bi-lingual Spanish
• College Degree in hospitality or business-related field
• IQware, IQtrac, Alice

The budgeted range starts at $46,250 - $52,000. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including.

• Medical, Dental, Vision insurance, and a 401(k) retirement plan
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
• Paid Parental Leave for eligible mothers and fathers
• Healthcare & Dependent Care Flexible Spending Accounts
• Life, AD&D, and disability insurance

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 456316