Assistant Director of Operations Details

Assistant Director of Operations

ASM Global - Oklahoma City, OK

Employment Type : Full-Time

SUMMARY - Under general supervision of the Senior Director of Facility Operations and Capital Projects, coordinate, supervise, and direct personnel, subcontractors, and the daily activities involved in the successful execution of events, projects, and maintenance of the entire Facility by performing the following duties personally and through subordinate supervisors.

Include the following. Other duties and responsibilities may be assigned.

• Oversee all aspects of operations including facility and equipment maintenance, health and safety, skilled trades staffing, event staffing, event set-ups and changeovers, pertaining to seating, electrical, plumbing, and engineering (HVAC), and ADA compliance for the entire complex.

• Manage subordinate managers and supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Implement and train employees on the operating procedures, preventive maintenance schedules, emergency plans, and safety/risk management policies that conform to corporate standards.
• Attend staff meetings. Develop and maintain a harmonious working relationship with all the other departments.
• Review contracts, speak with tenants, and work with subcontractors to determine special requirements.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• In the absence of the Senior Director of Facility Operations and Capital Projects, acts as a main contact and decision maker for the Operations Department as needed.
• Oversee and provide complete details for all projects within and around the Facility.
• Oversee, coordinate, and maintain relationships before, during, and post projects with contractors, other departments, and all tenants including the City of Oklahoma City.
• Plan, budget, and schedule facility modifications and projects including cost estimates, bid sheets, layouts and contracts for construction and conversions.
• Oversee all contractor agreements and maintenance agreements for both Facilities.
• Act as main contact for Oklahoma City Thunder Basketball Operations when the Senior Director of Facility Operations and Capital Projects is unavailable.
• Represent the Operations Department in committees and functions as needed.
• Ensures that purchases are made in conformity with company policies. Determines if procedures are effective in complying with company policies and procedures. Works closely with the Senior Director of Facility Operations and Capital Projects to receive direction, establish goals, identify compliance issues, and implement process improvements to ensure efficiency and improve innovation.
• Procures materials at the lowest cost, consistent with the quality and services required, and maintains a consistent supply of necessary goods and services.
• Assist in the design and documentation of specific Purchasing practices and procedures to ensure internal controls are adequate to prevent economic loss.
• Responsible for strategic planning to continually identify process improvements to improve the accuracy, timeliness, and efficiency of operations.
• Establishes and maintains administrative control over the Department procurement expenditures.
• Ensures effective and timely communications regarding purchasing policies to staff and interacts with senior staff or their designees to assist and facilitate their participation in the various aspects of the purchasing process. Specifically pertaining to City/CIP purchases.
• Directs and supervises preparation of Bids, Requests for Proposals (RFP’s) and Requests for Qualifications (RFQ’s). Responsibilities include, but are not limited to, ensuring that staff effectively performs the following functions: ascertaining departmental needs, preparing bid/proposal documents, advertising and soliciting bids/proposals, and evaluating bid/proposal packages for statutory and business requirements.
• Works closely with the Senior Director of Facility Operations and Capital Projects to develop and review RFP’s and RFQ’s, Contracts, and Contract renewals as applicable.
• Consults with vendors concerning specifications for supplies and services. Supervises the development and preparation of answers to questions from vendors concerning proposals, bids, and procurement guidelines of the company.
• Prepares and Reviews tabulations of bids and the evaluation of the proposals and performs cost benefit analysis. Ensures that such information is complete and accurate and presented to the Operations Department management for approval.
• Responsible for ensuring that appropriate approvals are obtained on all purchases.
• Responsible for timely issuance, maintenance, accuracy, and design of various procurement reports.
• Documents resolution of outstanding purchase orders by working with Accounts Payable Department and the various operational departments.
• Responsible for the tracking of Contracts coming up for renewal utilizing the Contract List for Operations Management before the Contract expiration to determine if the contract will be renewed (if extensions are available) or re-bid.
• Oversees maintenance of vendor address book, including ensuring entries are properly authorized and information is complete and accurate.
• Performs financial analysis related to Purchasing issues, and other work-related job duties, including special projects, as assigned.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
• All other duties and responsibilities as assigned

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more Maintenance Technicians, Skilled Trades Workers, Operations Supervisors, Chief Engineer and Engineers, and Operations Managers in the Operations Department.

Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Bachelor’s degree from accredited four-year college or university
• Six (6) years related experience and/or training in the public assembly industry in a supervisory or management position, or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid driver’s license

• Good working knowledge of computer hardware and software
• Proficient computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.
• Operate a personal computer using Windows and Microsoft Office software, including Word, Excel and PowerPoint.
• Regularly required to use handheld radio to communicate with coworkers and Management

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.

• Possess skills and experience in purchasing procedures and supervising/training personnel.

• Engage in much decision making that is generally governed by procedure and guided by policy.

• Read and comprehend blueprints, drawings, and other related materials.
• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.

• Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, Zamboni machine, scrubbing machines or other light power-driven equipment.

• Follow oral and written instructions and communicate effectively with other in both oral and written form.

• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.

• Must be physically able to climb and work from lifts, ladders, catwalks for long periods of time multiple times per day as needed.
• Standing and walking for extended periods of time
• Visual acuity to distinguish colors and color-coded wires
• Stooping for extended periods of time
• Hearing sufficient to clearly hear voices, alarms, bells and horns.
• Performing work through repetitive eye/hand coordination.
• Repetitive motion of the wrists, hands, and fingers.

WORKING ENVIRONMENT

• May be exposed to shock hazards while working with wires
• May be exposed to vibrations during events caused by extreme noise
• May be exposed to occasional to frequent noise during events
• May be exposed to strobe lights/lasers during events
• Moderate to extreme exposure to noise during events.
• This position may require working outside with exposure to extreme heat or weather conditions

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible
• Shifts vary – Required to work any shift needed (as scheduled)
• Ability to work irregular hours, including nights, weekends, and holidays.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.