Assistant Director of Housekeeping Details

Assistant Director of Housekeeping

B Ocean Resort Fort Lauderdale - Fort Lauderdale, FL

Employment Type : Full-Time

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

Assistant Director of Housekeeping is responsible for assisting the Director with the overseeing all aspects of the housekeeping department and staff while ensuring cleanliness in line with brand standards and guest satisfaction. The Assistant Director of Housekeeping supports the Director by assisting with the management and administration of the daily housekeeping operations of the housekeeping staff while promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Specifically, the Assistant Director of Housekeeping will be responsible for maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms to the highest standards. The Assistant Director of Housekeeping – along with Director of Housekeeping, is also responsible for maintaining close communications with all departments to manage priorities and demands, resolve conflicts and ultimately ensure proper resort cleanliness.

Essential Function of Job:

• Assist with overseeing and managing the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Notify maintenance of any needed repairs. Responsible for inspecting rooms daily to ensure cleanliness standards are being met.
• Assist with creating morning work assignments to ensure all areas of resort are properly maintained in accordance with cleanliness standards.
• Ensure that the Housekeeping Manager issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Make sure that items are logged into the Lost and Found in accordance to policy and answer inquires to maintain controls and ensure guest satisfaction.

Qualifications:

College degree from an Accredited institution in Resort Management, Hospitality, or Business Administration desired. Minimum of five (5) years of housekeeping management experience in a similar role – Preferably in a resort.

EEO

Job Type: Full-time

Pay: From $55,977.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Fort Lauderdale, FL 33316: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Resort: 4 years (Required)
• Housekeeping management: 4 years (Required)

Work Location: One location