The Assistant Community Manager is to assist the Community Manager in effectively managing the assigned property. In the manager's absence, the Assistant Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Community Manager. In addition, the Assistant Community Manager is directly responsible for maintaining daily, weekly, and monthly reports, including accurate reporting of rents and deposits received.
DUTIES AND RESPONSIBILITIES:
- Conduct all business in accordance with The Habitat Company's policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to apartments.
INCOME COLLECTION
- Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received by residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
- Assists in collection of delinquent rent.
- Deposits all receipts prior to bank close each day.
RESIDENT RELATIONS
- Maintains positive customer relations attitude.
- Physically inspects property, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
MARKETING
- Must be knowledgeable of all phases of leasing and resident retention.
- Works with lease renewals each month.
- Greets prospective clients, shows property and performs leasing duties as needed.
- Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
- Maintains awareness of local market conditions and trends. Contributes ideas to Manager for marketing property and improving resident satisfaction.
ADMINISTRATIVE
- Updates reports concerning notices to vacate, etc., on a daily basis and provides information to the Manager.
- Organizes, types and files all applicable reports and paperwork.
- Purchases office supplies within established budgeted guidelines.
- Process all resident move-out paperwork.
- Accepts service requests from residents and routes to maintenance for prompt processing.
- Schedules elevator time for move-ins and move-outs (if applicable).
- Maintains Property Information Binder as outlined in the Operations Manuals.
- May or may not include weekends pending business needs
- 1-2 years previous experience as an Assistant Community Manager.
- Knowledge and experience in Accounts Payable/Accounts Receivable processes.
- Excellent customer service skills.
- Excellent attention to detail and organizational skills.
- Strong computer skills, including a knowledge of Yardi, preferred