SUMMARY: The Assistant Branch Manager (ABM) oversees the day-to-day operations of assigned branch (or branches) and reinforces the Bank's vision through personal modeling of expected sales, service and production behaviors. An Assistant Branch Manager spends approximately 70% of his/her time on sales production and 30% of his/her time on branch and team management.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Assist the Producing Market Leader in ensuring the branch meets and exceeds day to day established sales and revenue goals and credit quality standards through personal and staff production.
- Lead, direct, manage and coach all personnel within a branch to meet and exceed established short-term and long-term sales goals. The Assistant Manager takes the lead role in being the "sales coach" for the branch.
- Meet and exceed personal production goals for credit, deposit, and fee income categories.
- Direct and coordinate the day to day activities of a Branch, involving responsibility and accountability for budget, personnel, goal-achievement, compliance requirements, and 100% client satisfaction.
- Ensure that branch operation functions are managed accurately and timely. Maintain branches operational integrity.
- Manage service levels against customer expectations.
- Ensure day to day compliance and operational risk controls in accordance with bank and/or regulatory standards and policies.
- Approve specific check amounts, wire transfers, cashier's checks, uncollected funds, and insufficient funds based on credit authority limitations preset by management.
- Identify obstacles and opportunities and empower team members to remove obstacles to sales and service under personal control.
- Maintain an understanding of all current financial products, policies, procedures and regulations.
- Adhere to all current policies, procedures, and compliance/audit requirements.
- Manage programs and reward systems developed with the Producing Market Leader to increase morale, develop employees, and maintain high levels of performance, etc. in order to assist in reducing turnover.
- Producing Market Leader's efforts within the business community and civic organizations to generate new business.
SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities for the Operations Specialist and Financial Specialists in the Branch in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE: High School diploma or GED required. Associates or Bachelor's Degree preferred. 3-5 years progressive banking (branch) experience with demonstrated leadership capabilities required. Strong branch operations and sales experience preferred.