Employment Type : Full-Time
HOW TO APPLYInterested applicants are required to complete and submit the following in order to be considered for this position: The completed application packet may be submitted electronically, by US Mail to PO Box 8979 Vancouver, WA 98668 or delivered to the District office at 8000 NE 52 Court Vancouver, WA 98665. The position will remain open until filled. Clark Regional Wastewater District JOB TITLE: ASSISTANT ACCOUNT SPECIALIST REV: 01/21/21 The Assistant Account Specialist (AAS) is a customer-focused professional who provides customer This position is the first of two in the Account Specialist series of positions within the Finance Clark Regional Wastewater District JOB TITLE: ASSISTANT ACCOUNT SPECIALIST REV: 01/21/21 entry, clerical tasks and telephone customer service support Typical office environment. Requires strength and mobility, including prolonged sitting and use of a The duties listed below, while not all-inclusive, are characteristic of the type and level of work Customer Service/Assistance. Greets and welcomes all visitors and customers at the District. Clerical/Data Entry. Manages CivicPay/Selectron web/IVR processing/posting payments to Miscellaneous/Other. Provides a variety of support functions within the Finance department as Clark Regional Wastewater District JOB TITLE: ASSISTANT ACCOUNT SPECIALIST REV: 01/21/21 The AAS has regular telephone and in-person contact with external customers, visitors and Exercised: Not Applicable Received: and to account for all moneys coming into the employee’s hands.
Inquiries may be directed to Hilary Gorham, HR Generalist, at 360-993-8830.
POSITION DESCRIPTION
RANGE: 6
DEPARTMENT: SUPERVISED BY: FLSA STATUS:
Finance Customer Account Supervisor Non-Exempt
JOB SUMMARY:
service and assistance to District customers and visitors. This individual is the first point of contact,
welcoming and presenting the District in a professional and customer-focused manner. They are
responsible for performing customer service, account assistance and office support work within the
Finance Department, including phone and walk-in customer service, telephone switchboard
operations, data entry, payment receipt and processing, and residential rate programs.
DISTINGUISHING FEATURES:
Department. The position requires initiative in carrying out recurring and routine assignments
independently. These tasks require accuracy and consistent application of procedures, as well as
the ability to provide superior customer service and assistance in person and on the telephone.
Work requires some knowledge of finance and office procedures and is typically document oriented.
The AAS works under close supervision and operates from specific and defined direction and
instruction, including established, well-known procedures and/or specific instructions when
assigned new or non-routine tasks. Work products are reviewed for thoroughness, accuracy and
conformance to established policies and procedures.
MINIMUM QUALIFICATIONS:
understanding, conveying subtleties effectively to the audience in oral, written, and electronic
formats.
professional customer service in varied situations and circumstances.
• Experience and general understanding of typical customer service functions including UtilityBilling, Account Maintenance, Automated Payments.
Microsoft Suite of products (e.g. Word, Excel).
Springbrook).
solve, and be decisive in taking actions and making decisions.
POSITION DESCRIPTION
RANGE: 6
DEPARTMENT: SUPERVISED BY: FLSA STATUS:
Finance Customer Account Supervisor Non-Exempt
EDUCATION & EXPERIENCE:
Any combination of education, training and experience that provides the requisite knowledge, skills
and abilities to successfully perform the duties and fulfill the responsibilities of the position. A typical
way to achieve that would be:
WORKING CONDITIONS:
computer. Corrected vision sufficient for use of computers.
TYPICAL DUTIES & RESPONSIBILITIES:
associated with this position. Individual positions may perform all, or some combination of the duties
listed below, as well as other related duties. The District reserves the right to add, modify or remove
duties as appropriate to meet business needs.
Responds to general, routine inquiries from customers regarding District utility billing-related
information, accounts and services, including compliance with District Code, processes, procedures,
account balances, service requests and similar information. Receives walk-in payments, directs calls
and requests for other support services. Escalates complex inquiries or customer issues to other
members of the Customer Account team.
customer accounts, investigates invalid addresses and other inaccurate customer information
pertinent to billing and makes necessary corrections. Posts NSF charges to customer accounts for
returned checks. Manages Direct Debit payments program. Manages all District customer email and
voicemail boxes and distributes messages to internal staff for follow-up. Prepares new owner
changes/letters, including closing bills to former owners, and does general data clean-up when noted.
Manages Bill Tenant Directly (BTD) forms/process, setting up new tenants and/or placing bill in owner
name. Provides title company support with WebCheck and owner clean-up support. Supports
residential rate programs including low-income senior discount customer enrollment and extended
vacancy credit application review and processing.
needed, including but not limited to AM/PM office opening/closing, and special projects. Actual
assignments may vary according to workload and business needs or as requested by the Finance
Department management.
POSITION DESCRIPTION
RANGE: 6
DEPARTMENT: SUPERVISED BY: FLSA STATUS:
Finance Customer Account Supervisor Non-Exempt
RELATIONSHIP WITH OTHERS:
stakeholders, and with employees, both within the department and with other District departments.
SUPERVISION:
The Assistant Account Specialist works under the direction and supervision of the Customer Account
Supervisor, including assigning day-to-day work activities, goal setting and performance
management. Assignments may vary given workload and business needs or as requested by the
Customer Account Supervisor. New or unusual assignments or situations receive guidance from the
Customer Account Supervisor. Guidance is communicated orally and/or in writing, and results are
reviewed for accuracy and to ensure the use of proper methods. Procedures and accepted practices
govern most regular recurring activities.
SPECIAL REQUIREMENTS:
language proficiency in written and oral form.