ASA VII
Employment Type : Full-Time
ASA VII: Outpatient PT is looking for a individual to join our dynamic team in providing excellent customer service to Capital Region patients in a fast paced and positive environment.
BASIC FUNCTION
The Administrative Support Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs.
- Strong organizational and multi-tasking skills.
- Ability to work independently and prioritize assignments and tasks.
- Ability to work as part of a team.
- Ability to accept feedback and deal calmly and effectively with high stress situations.
- Good interpersonal, written, and oral communication skills.
- Detail oriented, resourceful, and proactive.
- Ability to maintain strict confidentiality.
- Professional demeanor and proper telephone etiquette.
- Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Responsibilities
- Responsible for delivering excellent customer service in fast paced environment.
- Ability to use electronic systems such as medical records, scheduling, and data bases
- Ability to problem solve, organize, and make suggestions for work flow improvement.
- Excellent verbal, written, and interpersonal skills are required.
- Provide administrative day to day support for therapists, billing coordinator, and supervisor.
- Design, create, maintain, various Excel spreadsheets and Word documents.
- Proactively anticipate administrative needs and make informed decisions in regards to priorities; analyze situations carefully, recommend solutions, adopt effective courses of action.
- Flexibility to work varied shifts during the week from open to close (7am-7pm)
Required Qualifications
- High School diploma or GED
- 3 to 5 years of experience
- Excellent verbal and written communication skills.
- Requires strong interpersonal relationship skills.
Preferred Additional Qualifications:
- Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes
- Strong communication skills