Area Manager
JOB PURPOSE
The Area Manager has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams, coaching and training team members, maximizing efficiency and consistency of custodial services, and assisting with cleaning duties. The position is also responsible for employee hiring, training and development procedures; employee/shift scheduling practices; direct expense control, and service performance and quality service delivery. Area Manager will be accountable for developing long-term, high quality client relationships by taking a proactive approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The Area Manager is responsible for providing vision to service team through actions, words, and actions.
EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE
- Recruits and hires qualified employees to meet Prestige Maintenance USA’s/customer’s/contract’s expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees
- Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth
- Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of Prestige Maintenance USA
- Projects a professional image of the company to promote its goals and objectives
- Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner
- Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests
- Works with applicable identified custodial staff to complete work schedules and post to designated areas
- Reviews and processes payroll reports within 24 hours
- Performs daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations).
- Assesses, provides, and documents administrative, technical and equipment training needs for specified custodial staff
- Conducts regularly scheduled account visits amd audits with customer management, documents visits and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports
- Ensures service levels and performance expectations are maintained or exceeded per client and Prestige Maintenance USA’s contract agreements
- Manage and decrease direct cost at all accounts
- Monitors, manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.
- Ensures all equipment is inspected for proper operation and damage. Ensures supplier guidelines, policies and procedures are properly followed and appropriately-designated custodian escalates issues/challenges to properly identified vendor
- Investigates and notifies appropriate personnel in a timely manner of all incidents, which may include but is not limited to: false alarms, damages, thefts, and employee and customer injuries; submit applicable reports and pertinent documentation to the main office in designated time frame
- Covers shifts where needed
EDUCATION AND CERTIFICAtions
Business Administration degree or equivalent with emphasis on management, customer service, or operations training plus 3 – 5 years appropriate hands on experience in a similar or related role(s)
Additional skills: required & preferred
REQUIRED SKILLS:
- Knowledge of janitorial industry.
- Experience in facility services management
- Knowledge of wage, hour, and labor laws
- Labor & Supplies budgeting experience
- Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)
- Be organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.
- Ability to maintain confidential information
- Ability to solve problems and make decisions
- Knowledge of proper handling of hazardous materials and OSHA guidelines
- Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)
- Must be able to operate standard janitorial equipment including side by side, auto scrubber, extractor
PREFERRED SKILLS:
- Bilingual in English/Spanish preferred
Prestige Maintenance USA provides scalable janitorial and facilities maintenance services using environmentally sustainable solutions. We’re based in Plano, Texas — just north of Dallas — and have more than 3,000 employees nationwide. We customize janitorial and facilities-maintenance programs for clients in many industries, including distribution, fitness, grocery, retail, and transportation.
We are proud to be a woman-owned business led by Rachel Sanchez, CEO, and Jason Dinverno, CXO, whose parents, Marie and Alex Dinverno, established the company in 1976. As a women’s business enterprise, certified by WBENC, we look to partner with suppliers, clients, and team members who share our values. Not only are we a diverse supplier, but we also have our own supplier diversity program where we actively engage in partnership with other diverse suppliers.
The solutions we provide are scalable — flexible enough to meet the needs of any size enterprise, from Fortune 500 and mid-market clients to small businesses.
As the facilities maintenance and janitorial industry changes, independently owned companies like PMUSA are becoming less common. This allows us to focus on what’s right for our customers, not for shareholders.
Our nimbleness enables us to deliver a greater depth of service and responsiveness as well as a large pool of talent, without the hassles often associated with the largest of companies. Yet our large employee base, history, and national footprint mean we have the resources to serve clients of all sizes, from national, multi-site retail chains to smaller, independently-owned businesses.