Area General Manager
Employment Type : Full-Time
Responsible for the overall operation and profitability of all resorts within the region through adherence to brand standards and effective leadership of all departments.
Principal Duties and Responsibilities
- Responsibilities listed may not apply to all locations
- Oversee the operations functions of the Resorts assigned
- Approves Payroll to Human Resources
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance to Resort operating controls, SOP's, policies, procedures, and service standards
- Lead all key property issues, including capital projects, customer service, and refurbishment
- Handling complaints and oversee the service recovery procedures
- Responsible for the preparation, presentation, and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan, and Capital Budget
- Manage on-going profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions made are in the best interest of the Resort and Management
- Deliver Resort budget goals and set other short- and long-term strategic goals for the property
- Developing improvement actions carry out costs savings
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Ensure the monthly financial outlooks for the Resort are on target and accurate
- Prepare monthly financial reporting for the Owners and Board Members
- Draw up plans and budget (revenue, costs, etc.) for Owners
- Overseeing and managing all departments and working closely with department heads daily
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints
- Provide effective leadership to all Resort Team Members
- Respond to audits to ensure continual achieved improvement
- Responsible for safeguarding the quality of operations (both internal & external audits)
- Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
- Must be available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
- Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.
- Performs all other related duties and projects as assigned
Job Requirements
Education, Essential Training / Certifications, and Experience:
- Bachelor's Degree in business management OR equivalent industry job-related experience
- 5-10 years of experience as a General Manager or Assistant General Manager
- 15-20 years' experience in the hospitality industry
- Must obtain and maintain licensing where required (ex; CAM)
Skills, Knowledge, and Abilities:
- Excellent verbal and written communication skills
- Possess strong leadership skills
- Ability to manage, direct, and complete assigned duties
- Excellent computer skills, Microsoft Office Suite
- Ability to prioritize, manage and delegate efficiently
- Flexible schedule, be available at a moment's notice