Appointment Scheduler - Temporary Details

Appointment Scheduler - Temporary

South Shore Health - Norwell, MA

Employment Type : Full-Time

Job Description Summary

Position Summary Perform a variety of functions related to the scheduling of patient appointments; process patient requests including prescription refill requests to triage, distributing/responding to inquiries received via website and fax; additional functions as needed. Job Specific Standards Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appointment duration, date, time, provider and location Maintains consistent compliance with quality standards Work collaboratively with secretaries of assigned department(s) Maintain comprehensive knowledge-base of scheduling rules for assigned department(s) Register new patients; verify personal and insurance information; update as required Assist with rescheduling patient appointments at the direction of the department Manager Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?) May be required to learn and perform all operator functions to provide support as needed or assigned Assists with the training of new employees upon request Maintain effective level of productivity at all times Willingly accept special assignments Maintain work area in a neat and orderly manner Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures Knowledge, Skills and Abilities: Excellent verbal and written communication skills; excellent computer skills with knowledge of various software applications; knowledge of various insurance requirements. Excellent interpersonal skills; ability to meet demanding deadlines and balance multiple tasks; detail oriented with excellent organizational and prioritization skills. Employee must demonstrate computer proficiency through efficient use of the electronic medical record; patient registration/billing system; e-mail; SSMC Intranet; and other computer software as required. Education: High school diploma or equivalent. License/Certificates: N/A Experience: Previous medical office experience preferred. Physical Demands: Work may require sitting and/or standing for up to 8 hours per day; also stooping, bending and stretching for files and supplies. Job occasionally calls for lifting items weighing up to 25 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, fax and such other office equipment as necessary. Sight requirements include depth perception, ability to adjust vision to bring object into focus; ability to distinguish colors and read numbers. Correctable to 20/20. It is necessary to view computer screens and perform word processing functions. Hearing must be in the normal range for telephone contacts. Working Conditions: Business/medical office setting. Climate controlled. Fluorescent lighting. Flexibility regarding scheduling may be requested from time-to-time in keeping with clinical or business concerns SSMC reserves the right to make temporary or long term reassignments (potentially impacting a position’s location, department, practice area, schedule and/or duties). Reassignment decisions are based upon prior/current job performance, experience, education, knowledge, skills, abilities, length of service and other qualifications and/or circumstances.

Job Description

This position is in an administrative office with the possibility to work remotely.