Application Support Technician
Employment Type : Full-Time
IT Support Technician
6 Month Contract to Hire
Tampa, FL
The Support Technician is the first line of support for all internal desktop, laptop and other device management and maintenance. He/She is responsible for interacting and supporting all users that you are assigned to so that you resolve all desktop related issues that arise in a responsible, efficient and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Director of IT Services and Support.
Work Hours: The person in this role is expected to be available for a variety of shifts ranging from 8 AM - 5 PM to 12 PM - 9 PM dependent upon business needs. Each technician will have a turn at being on-call, including weekends.
The specific responsibilities of the IT Desktop Support include;
- Utilize a ticket system for issue/problem response, logging and resolution
- Provide first level diagnosis for potential resolution for hardware and software issues
- Provide users with status of open tickets upon request
- Face-to-Face and phone/virtual support with sales agents up to Executive team members
- Receive and re-deploy employee equipment daily
- Assist with desktop/laptop imaging and audio/visual requests, as needed
- Perform equipment moves or equipment upgrades, as required
- Perform physical repairs for equipment failures
- Execute physical inventories, reconciliation, record keeping daily
- Administrate/own workstation patching via SCCM (System Center)
- Process intermediate Active Directory tasks up to and including terminations and new hires
- Connect new workstations to network and host systems
- Any other activities assigned by your manager
What you need to be successful
- Proven experience utilizing Microsoft Service Center (SCCM)
- Experience working both Face-to-Face and phone / virtual technical support
- Experience working with a variety of employee roles/departments.
- Intermediate to Expert knowledge of the Microsoft Office Suite (Word, Excel, Visio, PowerPoint/O365)
- Proven experience utilizing Active Directory in a multitude of scenarios
- Functional knowledge of Power Shell scripting
- Self-motivator that manages time well and can manage multiple demanding projects concurrently
- Excellent customer service skills and a heightened drive to succeed above and beyond the call of duty
What we would LOVE to see!
- Service Center (SCCM) certified
- Proven experience with remote support / phone support as well as face-to-face technical support.
- Proven experience utilizing/building Power Shell scripting to automate simple tasks
- Proven experience working under pressure requiring high attention to detail and communication.
Education : (Minimum) 2 year Associates