Employment Type : Full-Time
Position Summary Andor Health is looking for an Application Support Specialist II. As a Application Support Specialist II, you are to apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues and escalate issues to the appropriate team. Problem resolution may involve the use of diagnostics and help request tracking tools as well as hands-on investigation and solution development. The Application Support Specialist II works within Andor Health's information technology (IT) department to assist the Tier I support team with the goal of helping end users with the operation and functionality of software applications purchased. This support specialist will work with various departments, individual end users or corporate accounts in professional applications. This often involves heavy traffic via email, communications, and messaging as well. It is of utmost importance that the ideal candidate possesses extensive knowledge of the applications he or she supports. Product certification will be provided via regular examinations that assess application knowledge. Scripted steps including execution and documentation of these steps with each support ticket is expected of this role. In some situations, application support specialists may be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs. Hours required to complete projects/assignments At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe. Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category. Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans Drug Free Workplace EEO Law Poster and Supplement
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The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.