Application Product Owner Lead in Auburn Hills Details

Application Product Owner Lead in Auburn Hills

Comerica Bank - Auburn Hills, MI

Employment Type : Full-Time

Application Product Owner Lead
The Application Product Owner Lead is responsible for ensuring assigned product(s) is relevant and is managed to a positive customer & business partner experience related to user experience, operational efficiency, customer experience, risk management, and alignment with the Bank's strategies. In addition, this role is responsible for the management of assigned product(s), including market research, financial analysis, product planning, product development, enterprise-wide implementation, and product investment planning. This role also serves as subject matter expert for suite of products. Position Responsibilities:
Strategy and Roadmap Management

• Serve as an expert for assigned product(s) through research (internal and external), discovery, validation and customer / user interactions and presentations, white papers, etc.
• Define problems by gathering and analyzing market, customers, non-customers, and potential customer information.
• Contribute to overall Product Vision, Strategy, and Product Roadmaps incorporating customer feedback and market/industry drivers.
• Contribute to the development and prioritization of the product backlog and release schedules with stakeholders and dependent products.
• Develop solution requirements; represent voice of customer / user throughout requirements.
• Define, measure, and manage product risk, while measuring the assigned product(s) success and communication of results.

• Participate in the development of internal and external communications and change management programs.
• Leads stakeholders in gathering user and customer feedback and market/industry drivers.
• Conducts customer, non-customer, and prospective customer interviews.
• Monitors trends and determine acceptance of assigned product(s).

• Manage upstream, downstream, and channel delivery risks and mitigation strategies.
• Manage compensating controls for the assigned product and related supplier provided services.
• Ensure compliance with operational and regulatory requirements related to assigned product and that process and procedures are updated.

• Partner with IT to develop and manage product investment strategies and business cases.
• Ensure competitive positioning and integration of assigned product(s) into the planning process and investment roadmap.
• Ensure positive customer /user experience by ensuring newly developed products and enhancements are adequately tested before release.

• Monitor department workload to defined Service Levels.
• Assign work to effectively address work volumes variances.
• Ability and willingness to coach, mentor, and train team members.

• Bachelor's degree from an accredited university in Business, Finance, Accounting, or Technology OR 4 years of relevant experience

• A Master's degree from an accredited university in Business Administration, Accounting, or Technology Management
• 8 years of experience in project, technology, and product management
• 5 years of experience in financial services
• 2 years of experience managing large scale technology platforms and/or transformation programs in an agile environment