Employment Type : Full-Time
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! 15 Analyst Unified Communications 4 is a Sr. Level analyst which is responsible for the Design, Development and ongoing support of CPS Energy’s enterprise communication networks and applications. This position will interface with all other business units inside of CPS Energy, acting as project lead on various Infrastructure and Communications projects. The analyst will also be responsible for Tier 3 and Tier 4 support for ongoing operational excellence of all communications platforms including Enterprise Data Networks, Enterprise Phone Systems, and Call Center Application Stacks. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
Minimum SkillsMinimum Knowledge and AbilitiesExperience in highly technical role within one or more of the following disciplines: Routed/Switched Enterprise Network Environments, Carrier grade MPLS networks, Cisco CUCM, Cisco UCCX or UCCE and Enterprise Voice Routing Experience leading cross-functional teams, people and projects in a matrixed organization with a focus on project success A demonstrated track record of driving process optimization; the ability to process map and identify key technical levers for optimization A demonstrated ability to work effectively laterally, bring people along, facilitate the best thinking and build trust based relationships to deliver results Experience with designing, implementing and supporting VoIP networking and technical proficiency in LAN/WAN architectures Ability to design and document Data Center networks, including application access and flow diagrams Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures Strong understanding of the design and implementation of network monitoring tools and technologies including Cisco Prime Infrastructure, Cisco Prime Collaboration Assurance, NetBrain, Wireshark Experience creating and managing end to end telecom/data carrier provisioning, billing, and troubleshooting procedures Experience designing, implementing and supporting Cisco Firewall and IPS design, implementation Integration Microsoft Visio Preferred Qualifications
CompetenciesSupporting Organizational Goals Interacting with People at Different Levels Learning Quickly Driving Continuous Improvement Delegating Responsibility Critical Thinking Minimum EducationAssociates Degree OR equivalent work experience Required CertificationsWorking EnvironmentWork is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required. Physical DemandsExerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.