Analyst, Operations Support Details

Analyst, Operations Support

Reddy Ice - Landover, MD

Employment Type : Full-Time

Job Requisition JR15262 Worker Time Type Full time Worker Sub-Type Regular Shift Job Description POSITION PURPOSE: This position oversees a team of Operations Support Clerk(s) that provide analytical and administrative support services to a geographically dispersed operations team. Interacts with all levels of Field Operations Management, and the OCS Accounting, Human Resources, and Safety teams to provide analytical and administrative support services by executing the Company’s policies, internal controls, managing data and information flow, and providing analytical and reporting support. DUTIES AND RESPONSIBILITIES: Staffs, trains, coaches, and reviews a team of Operations Support Clerks who are responsible for transactional activities including payroll, inventory counts, cash deposits, purchasing, fleet set-up, fuel cards, and other administrative functions. Provides ongoing training, coaching, and performance management as needed to team members. Approves payroll hours and adjustments and ensures all payroll is complete and compliant from field. Manages hiring, on-boarding, and training of regional employees and supports hiring managers with other new hires in the market. Conducts basic operational duties including inventory counts & investigation of count variances custody of a local P-card, cash handling & cash deposits. Supports the Operations team in administering certain procurement related functions which may include assisting in the preparation of work orders and purchase orders. Confirms the quality and quantity of orders received. Provides travel and expense management support as needed. Handles fleet set-up, fuel card set-up, and general management of vehicle changes, purchases, trade-ins, sales, and other transactions. Follows up with customers with escalated customer service issues. Manages supplies and provides general office support, including managing incoming calls as needed. Completes all local training and paperwork required to comply with the Company’s safety and other policies. Provides regional operations management support by posting scorecards, compiling management reports, filling in for selected plant operations positions during illness or vacations, and identifying opportunities for improvement. Makes and assumes other duties and responsibilities required or assigned by management. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards. CONTACTS: Internal: Significant contact with field personnel including drivers, FEST employees, plant employees, Plant Managers, Market Managers, Regional Vice Presidents, OCS Department Managers, and other senior management. External: Regular contact with company vendors and customers
OPERATING RESPONSIBILITIES: This position is complex with a direct and significant effect on the company’s financial records through proper administration of responsibilities. Accuracy and completeness is critical to the proper classification and reporting of transactions. RESPONSIBILITY FOR PROPERTY, FUNDS AND INFORMATION: Has access to customer and credit records, vendor records, distributor agreements, pricing information, contractual agreements, accounting and financial information, trade secrets, and extensive confidential information. May have access to company funds or assets. SUPERVISORY RESPONSIBILITY: This position directly supervises 1-4 Operations Support Clerk(s). EDUCATION AND EXPERIENCE: Bachelor’s degree in business, finance, administration or a related degree required. Minimum 7 years of related administrative experience, including 3 years of supervisory experience. An affinity for daily transaction details and a passion for getting it right. Strong operations and financial reporting experience. Strong computer skills including Excel, Word, Outlook and Microsoft Dynamics AX. Good organizational skills and ability to adequately document reports. Strong written and oral communication skills. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Typical office environment, generally sedentary position using computers, calculators, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential. Up to 25% travel. Location City: Landover State: Maryland