Analyst MIS
PRINCIPLE PURPOSE OF JOB
We are currently seeking a MIS Executive to support a growing client base, we require a combination of skills with excel VBA, Access & and SQL expertise for data analytics. The MIS Executive is a key member of the MIS team, as well a contributor to the client team, and works closely with the clients internal and onshore. The MIS Executive is responsible for generating reports (daily, weekly and monthly) and creating applications for our internal and external clients, create and present power point presentations based on the requirement. The MIS Executive also assists in providing data from tools such as SQL and provide key analysis based on program trends.
JOB RESPONSIBILITIES
- Identify & manage reporting requirements for Health Care & Retail programs.
- Creating applications in Access and Excel with the help of VBA
- Meet all SLAs internal and client.
- Review and audit client and internal reports.
- Manage client account team and reports.
- Conduct productive analysis on existing programs to understand future and prospect of the business.
- Documentation updates as and when required. Regular documentation updates on any changes on internal process flows.
- Work on minimizing error level by automating with the help of various tools like VB, Excel, Access, and SQL.
- Create Visio charts for process mapping by creating BRS, TRS etc.
ATTRIBUTES AND BEHAVIORS
- Develops and maintains positive working relationships with others.
- Shares ideas and information.
- Assists colleagues unprompted.
- Takes pride in the achievement of team objectives.
- Has credibility with peers and senior managers.
- Self-motivated – driven to achieve results.
- Works with a sense of urgency.
- High customer service ethic – is passionate about meeting customer expectations and improving service levels.
- Keeps pace with change – acquires knowledge/skills as the business evolves.
- Handles confidential information with sensitivity.
- Exhibits behaviors consistent with Cotiviti Values:
- Open
- Customer Driven
- Accountable
- Collaborative
RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS
- Minimum 2 years of experience working in M.I.S or Work Force Management (preferably in an international BPO/KPO)
SKILLS & COMPETENCIES
- A solid understanding of data crunching, excel, client management acquired through prior work experience.
- Strong analytical, critical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Excel VBA and MS Access proficiency.
- Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
- Ability to work well independently and maintain focus on a topic for prolonged periods of time.
- Comfort in working with team members that are remote and located in the US, India or other geographies.
- Ability to work within a matrix organization.
- Experience with US clients and familiarity with process development is preferred.
- Should have worked on process mapping using tools like Visio.
- Should manage client and internal conference calls independently.