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At Nestlé USA, we are committed to providing high quality products that are essential to living well. As individuals and teams, we are empowered to make meaningful contributions that positively impact our families, communities, and planet. With our portfolio of global brands, the opportunities to innovate and grow are limitless. As the world’s leading food and beverage company, our focus is not only about delighting our customers, it’s about enriching you!
Job Summary
The position provides research and resolution of delinquent accounts receivable balances. Researches issues and provides supporting documentation to resolve delinquent balances while eliminating causes. Advises management of potential bad debts, collection risks, and unusual circumstances as identified. Assists in the preparation of required reports for management, and in other areas as needed. Responsible for achieving defined receivable goals and supporting working capital improvements.
Primary Responsibilities
- Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items
- Gather and send customer-required documentation to assist in collection
- Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities
- Reconcile account balance and open items with the customer
- Conduct collection activities based on Market Collection Strategy
- Identify customer change in trend and related risks, and communicate to credit management and sales
- Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt
- Receive and action on incoming collection concerns from customers and internal stakeholders
- Record result of communication with the customer and other internal collaborators
- Gather and provide necessary documents to support third party collections and bankruptcies
- Participate in continuous improvement activities using Nestlé Continuous Excellence methodology
- Assist with the preparation of required reports for management
Requirements and Minimum Education Level
- Bachelor’s degree required, preferably in Business, Accounting, or Finance
- Availability / flexibility to work different shifts based on customer geography/time zone
- One or more years of commercial customer service or collection experience preferred
Experience
- SAP accounts receivable system experience preferred
- Experience in the CPG industry preferred
Required Skills
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Well-organized, methodical thinker with excellent decision-making skills
- Strong and creative problem-solving skills
- Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
- Capable working in a fast paced environment and handling multiple priorities
- Can work independently with minimal supervision
- Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders
- Strong result-orientation
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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