AmeriCorps Member Experience Manager Details

AmeriCorps Member Experience Manager

City Year - Chicago, IL

Employment Type : Full-Time

COVID-19 Notice Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated by November 19, 2021 or by your start date if after November 19, 2021. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.

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  Individuals are considered fully vaccinated 14 days after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (Johnson & Johnson).

Active City Year Corps or Staff members must login to Workday/cyresource to apply internally. Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Work Location:100% On-Site Position OverviewPosition Overview

City Year Chicago is seeking an AmeriCorps Member Experience (ACME) Manager, who is responsible for coordinating a variety of activities across the site to promote the quality of experience and engagement for City Year Chicago AmeriCorps Members - from their confirmed program acceptance through and beyond their year of service. Reporting to Director of Impact Operations, the ACME Manager serves on an Impact Operations team that coordinates Impact resource management, systems, compliance and administration, while interfacing directly with Corps members and representatives from across the site to ensure an aligned, coherent and immersive AmeriCorps Member experience. Job Description Responsibilities
AmeriCorps Member Community Development

• Direct the planning and execution of AmeriCorps Member recognition and appreciation activities
• Oversee coordination, alignment, and communication regarding after-hours community-building spaces & events

• Advise Learning & Development team on teambuilding programming designed for the City Year AmeriCorps Member
• Collaborate with Learning & Development team to plan and coordinate weekly Community Huddles

AmeriCorps Member On-boarding and Persistence

• Collaborate with Recruiting and Admissions and Impact Operations team to coordinate the Confirmed AmeriCorps Member experience, maximizing their persistence from confirmation to start of service

• Provide targeted support to confirmed incoming AmeriCorps Members who are identified as exit risks prior to team placement
• Provide targeted support to late-start, out-of-state and midyear AmeriCorps Members through their first 60 days of service
• Carry a revolving caseload of AmeriCorps Members who may benefit from additional guidance, coaching, or support
• Facilitate feedback sessions with AmeriCorps Members to monitor their service experience
• Coordinate aligned sitewide utilization of systems and tools for managing the Corps Member experience

AmeriCorps Member Resources

• Aggregate and communicate information to AmeriCorps Members, in both whole-Corps and individual communications, about resources including:

• housing and financial concerns
• educational opportunities for the Corps that are not service-related (example: budgeting, filing taxes, financial literacy, etc.)

• mental health and wellness resources
• CTA transportation benefits
• City Year organizational benefits

AmeriCorps Member Development

• Advise the Learning & Development team to identify training that staff members need to support AmeriCorps Members
• Guide Impact Managers through the AmeriCorps Member Performance Management Process
• Provide program support for select Career Development and alumni engagement events

Returning AmeriCorps Member Recruitment and Team Leadership

• Coordinate with Recruitment and Admissions and Impact Staff on following and maintaining the playbook for the Returning AmeriCorps Member recruitment process
• Coordinate recruitment events for senior and second year AmeriCorps Members
• Support the Learning and Development team in the design and facilitation of monthly professional development sessions for Senior AmeriCorps Members

Organizational Initiatives & Site Support

• Participate in the hiring process for first year, second year, and senior AmeriCorps Members throughout the course of the year
• Represent the Corps member voice in cross-departmental planning committees and projects throughout the year
• Coordinate assignments of Corps Members to other volunteer opportunities outside of regular service hours
• Alongside other members of the Impact Operations team, serve as a rapid response team for crisis management

Qualifications A successful candidate will model the following competencies:

• Communication: understands audience to deliver convincing and well-organized presentations; facilitates effectively to move initiatives forward; uses brand to convey mission and goals; coaches others.
• Decision Making/Judgment: understands and manages organizational decision-making, including integration across network/departments; effectively communicates, manages, owns and champions decisions being implemented.
• Strategic Thinking and Planning: develops and translates strategies into objectives, action plans and measurements, that build the capacity of the site/department.

• External Relationship Development: takes initiative in establishing new partnerships and external opportunities; ability to secure commitments to organization.

Additional Required Experience and Qualities Needed:

• Bachelor’s degree (BA/BS) or equivalent work experience
• Commitment to community service, national service and/or the development of young people required; AmeriCorps service experience strongly preferred

• Demonstrated ability to manage projects and meet deadlines amidst competing priorities in a fast-paced environment
• Strong cultural competency and commitment to City Year Chicago values, particularly in relation to upholding diversity, belonging, inclusion and equity
• Demonstrated capacity to build and maintaining productive relationships with a diverse range of stakeholders
• Must have reliable means of transportation for occasional travel to school sites throughout the city of Chicago

Compensation and benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. Benefits Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. . Employment at City Year is at-will. City Year does not sponsor work authorization visas.