Airport Ticket Agent Details

Airport Ticket Agent

FSS - West Columbia, SC

Employment Type : Full-Time

$1000 Hazard Pay Sign on Incentive & Flight Benefits Available

Overview: All airport ticket agent offers are contingent upon successful completion of background checks by TSA and drug screens.

This position may conflict with standard public transportation hours.

Please be advised that due to the nature of this industry, hours can vary.

Core Competencies:

• GENERAL KNOWLEDGE - Ground Operations, Staffing and Scheduling, Aviation Security, Business Acumen. P&L.
• SAFETY - Adhere to company policies and procedures which promote a culture of safety and a Drug Free Workplace; Adhere to industry standards and company specific policies and procedures regarding safety precautions and the use of required personal protective safety equipment.
• QUALITY - Attention to detail while being able to work independently from time to time carrying out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• CUSTOMERS – Works towards exceeding customer needs and expectations. Communicates and works well with others.

Job Specific Tasks, Knowledge, Responsibilities and Activities:

• Assist passengers in purchasing tickets for flight- Issuance of boarding passes
• Enter and retrieve information from computerized systems
• Check passenger baggage and ensure inspection by TSA in compliance with policies and procedures
• Reconcile daily receipts and prepare reports as required
• Complete passenger boarding process
• Maintain all records and ensure all ticket counter responsibilities are in compliance to FAA/TSA/Airline/FSS policies and procedures
• Resolve passenger issues, answer questions and provide general assistance to passenger
• Assist passengers with lost/misdirected baggage claims
• Other duties as assigned

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location