Job description
Full salary package is up to $60,000 per year which will be made up of base salary & bonus.
Redwood Outdoors is an exciting e-commerce company that specializes in home and garden products. We are seeking a tech-savvy, self-motivated individual to join our Customer Service team! If you love to connect with customers and make sure they’re having a great experience, then Redwood Outdoors is the place for you to start a rewarding career!
What You'll Do in the role:
- You will troubleshoot and resolve customer service inquiries while building a relationship with the customer.
- Provide service to customers seeking assistance with post-order issues such as assembly support, returns, replacements, and any other issues that may arise in the order fulfilment process.
- You will exceed customer satisfaction, efficiency metrics and issue resolution targets
- Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
- Simultaneously navigate multiple software applications and technologies
- You will demonstrate conflict management skills and maintain professional composure
Who you are:
- 2 + Years Customer Service experience
- Strong problem solving skills with the ability to think quickly in a fast moving environment.
- Excellent communication and relationship building skills with customers
- Demonstrates a high level of initiative and thrives in a self directing environment
- College degree required /High School Diploma
- Passion for helping & working with others
- Strong written and verbal communication skills
- Comfortable learning/using software applications required for the role
- Operational experience is welcomed but not essential
Requirements for the role:
- Computer equipment needed. You must provide a workspace that is free from noise or distraction
- Ability to maintain the required internet speed of at least 25 Mbps(download) and 5 (upload) to support voice traffic and https web traffic using a hard-wired Ethernet internet connection (no WiFi)
- This role will be a hybrid of work from home and working in an office Monday- Friday
Job Types: Full-time, Contract
Pay: $60,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Work Remotely:
- Temporarily due to COVID-19