After Hours Coordinator Details

After Hours Coordinator

Comfort Keepers of Bend OR - Remote

Employment Type : Full-Time

After Hours Coordinator - Work From Home

Essential Functions/Responsibilities: After Hours Schedule is responsible for overall management of the scheduling issues and new client prospects during non-office hours. Goal to ensure all shifts are covered and all prospects are contacted and tentative “soft” consults are scheduled.

Schedule

• Responsible for answering all urgent messages using on call phone or if missed syncrotist application
• Responsible for exhausting all options to cover all open- after hour and Monday shifts-that are the result of last-minute call offs received after hours
• If all options are exhausted, and the shift is NOT going to be filled; After Hours Manager is responsible for contacting client to let them know it is not possible
• All communication will be documented in ClearCare with bullet points under NOTES for the client and TASK office staff with pertinent information TAG all parties involved
• Understands best caregiver match for client- using caregiver availability forms

New Client Prospects

• Responsible for setting up soft consultations with all new client prospects that come in after hours
• Responsible for tasking Office Staff /Client Care Coordinator with date and time of “soft/tentative” scheduled consultation
• Consultations “soft/tentative” should be scheduled for time between 9a-3P Tuesday through Thursday (must have approval for Monday or Friday consultations
• If prospect is insistent or in need of consultation after hours or weekends schedule soft/tentative consultation; schedule the consultation giving max amount of time possible for agency- contact office staff to confirm or reschedule

Recruiting If receive call from applicants on weekend send application link and include in weekly report

Reporting – Due Monday Morning email recap of the weekend for both offices including scheduling and prospect

Supervisory Responsibility:

Manages all caregivers after hours and weekends.

Specific Job Skills:

Ability to work autonomously

Demonstrated leadership and people management skills.

Maintains professional, positive business image

Excellent Organizational Skills

Evidence of the practice of a high level of confidentiality

Excellent Communication Skills

Education:

High School or GED

Experience:

Preferred experience 3+ years caregiver experience in home health care or similar industry.

Experience in managing schedules in fast paced office.

Pay Structure

$25/every week night; $100/each weekend= $225 total guaranteed bonus week

$17.50/hr for time spent working on issues (average 10 hours per week)

ex. $225 + 10 X 17.50 = estimate $400/week $20,800.00 annually

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