Employment Type : Full-Time
Overview: join TDS Telecom as an Advisor-Business Billing & Sales Support, and start your career with us. In your new role, you will be a key contributor in TDS’ overall strategy to grow, delight, and retain our business customers. This contact center position investigates and resolves commercial billing concerns and inquiries and works with the customer and various interdepartmental groups, (i.e. Sales, Product Management, Legal, IT and Tax Knowledge Center, and etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, the following: tax exemption status changes, change of liability, billing errors, pricing disputes, toll fraud, directory advertising concerns, and bill reprints.
This role is part of a team that is the primary point of contact for schools, libraries and rural health care customers, as well as USAC and SLD of the government, as they work through the funding process. The Advisor ensures all of the proper forms are filed in order to process reimbursement requests received on behalf of the customer and processes the requests in a form of a bill credit request to the customer.
The Advisor-Business Billing & Sales Support handles any commercial billing related projects or audits within TDS Wireline, Cable, and Bend billing and ordering systems. This position also supports order entry into multiple systems, working with sales, and other functional department services. The Advisor position is a key resource for process and procedure adherence, and for making recommendations for improvements.
The Advisor must maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products and promotions & TSA’s), contact information, contact database(s), and activity and outcome reporting.
TDS Telecom, headquartered in Madison, Wis., employs 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.Responsibilities:
Qualifications:Required Qualifications
Other Qualifications
BenefitsAs a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!