DESCRIPTION
Principal Responsibilities: TECHNICAL
- Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
- Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
- Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
- Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
- Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate to exceed 65% by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.
- Informs Marketing Director of any referral source issues that arise during the referral process.
- Develops relationships with referral sources.
ADMINISTRATIVE
- Supports the overall goals of the Company and the Center.
- Communicates all billing issues with accounting office and Marketing.
- Documents all necessary information in an accurate and timely manner.
- Maintains accurate daily updates on the Marketing Information System ensuring all data elements
are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible
for the integrity of the data which is input into the MIS.
- Attends all Center or Company required inservices and meetings.
QUALIFICATIONS
- Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
- Excellent organizational skills with a detail orientation towards documentation and follow-up.
- Professional telephone skills with the ability to handle referral calls effectively and efficiently,
meeting the needs of the referral sources and families.
- Inside or outside sales experience preferred.
ADMISSIONS COORDINATOR – Cont’d.
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- Ability to work with family members and conduct tours with a focus on closing.
- Computer experience using a marketing information system.
- Professional appearance.
- Enthusiastic, motivated attitude.
- Experience with Medicare and Medi-Cal guidelines preferred.
- Knowledge of managed care industry preferred.
CONSUMER SERVICE
- Presents professional image to consumers through dress, behavior and speech.
- Adheres to Company standards for resolving consumer concerns.
- Ensures that all patient/resident rights are protected.
LOCATION
1100 Trousdale Drive, Burlingame, CA 94010