EMPLOYMENT VALUE PROPOSITION: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.
COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.
BENEFITS STATEMENT: All full-time, benefits eligible employees will be eligible for MHCD's benefits plan. For a full description of benefit offerings, please visit: https://mhcd.org/workplace-of-choice/.
COVID-19 vaccination or an approved medical or religious/faith-based exemption is required for employment with the Mental Health Center of Denver. Newly hired employees must be fully vaccinated (that is, at least two weeks past their final dose of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious/faith-based exemption, within their first three (3) days of employment. Information on how to request an exemption will be provided at the time of offer.
STARTING SALARY: $24.04/hr
POSITION SUMMARY: Provide courteous and professional customer service to the people we serve, staff, and visitors. Provide front and back office clerical services including but not limited to: maintaining schedules, answer phones, develop flyers/documents, produce reports, track data, room reservations, mail distribution, records maintenance, and general administrative support to teams at a site. Assist staff, managers, and/or other supervisors as assigned.
ESSENTIAL JOB FUNCTIONS:
- Create a positive experience for the people we serve and guests through professional conduct and customer service at the front desk. Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
- Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.
- Maintain positive interpersonal interactions with internal and external customers. Apply situational awareness and appropriate techniques to handle situations before they escalate.
- Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate.
- Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy.
- Maintain records and files.
- Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.
- Maintain appropriate boundaries that avoid creating dual relationships.
- Replace toner and paper in equipment. Copy/scan/fax information as required.
- Sort and distribute incoming mail and prepare outgoing mail.
- Arrange transportation authorizations and the transportation for dependent clients.
- Attend meetings as assigned.
- Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff. Input and extract data from the appointment scheduling system.
- Check-in consumers at each visit. Verify demographic and insurance information and collect co-pays. Understand insurance and accounts receivable information to maintain minimal consumer balances.
- If applicable to your site, read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.
- Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.
- Complete requests for information from both clinical and administrative staff.
- Follow organizational and departmental procedures, rules and guidelines. Execute all benchmarks and deliverables assigned.
- Arrange transportation authorizations and the transportation for dependent clients.
- Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.
- In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties to ensure smooth running of the clinic.
- Maintain a trauma informed environment of wellbeing.
- Perform other duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS
High School Diploma or equivalent and a minimum of two years: Administrative Assistant, Customer Service, or Receptionist experience, plus the ability to type 60 wpm are required. Work experience at a health clinic or mental health organization preferred.
Or,
Bachelors degree plus a minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required.
SKILLS AND COMPETENCIES:
- Knowledge or ability to learn and practice trauma informed principles and practice
- Bilingual Spanish preferred but not required.
- Proficiency with a variety of software applications including but not limited to: Microsoft Word, Excel, Outlook, Skype, Avatar, Power App Meal Check-in. Intermediate understanding of computer language and functionality.
- Ability to work with many disruptions and multitask.
- Must develop proficiency in scheduling and electronic health record systems.
- Strong organizational skills and ability to create systems.
- Knowledge and use of grammar, spelling, punctuation and word definitions. Communicate in a positive manner, both verbally and in writing.
- Able to critically think through situations or circumstances that will allow you to work independently. Ability to resolve problems quickly and objectively.
- Strong work ethic reflecting accountability, responsiveness, and commitment to MHCD's mission.
- Must be able to work well with consumers who have mental illness. Must be able to work with a diverse population.
SUPERVISORY RESPONSIBILITIES: None
TYPICAL PHYSICAL DEMANDS: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 50 lbs.
MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.
WORKING CONDITIONS: Mostly office based. May require occasional evening or week.