Employment Type : Full-Time
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Mortgage Office Administrator within PNC's Emerging Markets Mortgage organization, you will be based in Downers Grove, IL.
Job Description
Performs diverse, tactical, and confidential administrative support functions for managers at the management hierarchy level 5 or below to facilitate the efficient operation of the organization.
Provides administrative support by using supplied office equipment and/or software; routing or responding to routine correspondence not requiring supervisor's attention; preparing routine letters and memoranda for the supervisor's review; scheduling appointments; coordinating meetings and travel arrangements.
Prepares required/requested reports by gathering and summarizing data using office equipment and software to manipulate the data, producing graphics and spreadsheets, as required.
Contributes to the efficiency of the area by organizing and expediting the flow of work to appropriate staff members. Provides support by screening and routing mail, visitors, and telephone calls; responding to requests for information and furnishing the information when possible or referring to appropriate area/person and other clerical duties, including photocopying and faxing.
Maintains inventory for the area by monitoring supplies and anticipating needs; taking/placing orders and verifying receipt and coordinating maintenance of office equipment. Contributes to the efficiency of the operation by performing other related duties as assigned.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Confidentiality – Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.
Desktop Tools – Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets).
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Office Administration – Ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams.
Work Experience
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Associates
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.