Job Summary
This position supports advanced administrative tasks in a fast-paced office and warehouse environment. The incumbent possesses advanced office support knowledge, strong analytical, oral/written communication, problem solving, basic research, and time management skills. This position is proficient using various word processing, spreadsheet, and database applications. If this sounds like your ideal opportunity, we want to hear from you!
Responsibilities
- Answers high volume of incoming calls and emails professionally and quickly
- Receives instructions and assists supervisor or manager with team needs, training and departmental support
- Prepares and reports on key metrics measurements for the business unit
- Manages multiple administrative tasks in a fast-paced office under minimal supervision, and attention to detail
- Tracks and monitors customer shipments to ensure shipments arrive on time
- Maintains up-to-date knowledge of UPS products and services
Preferences
- Possesses ability to prioritize and manage client needs
- Displays ability to work-functionally in a fast-paced, dynamic work environment and to embrace change and adapt to new directions at any given time
- Demonstrated ability to solve problems quickly and ability to perform routine analysis, document findings and present results
- Possesses relationship building skills with a high degree of responsiveness and to work in a time-critical environment and manage customer support challenges
- Proficient in Microsoft Office Products (Word, Outlook, and Excel)
- Experience in Customer Service, Clerical Support and/or Project Management
- Bachelor's Degree (or internationally comparable degree)
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law