Accounts Receivable Clerk Details

Accounts Receivable Clerk

Oak Harbor Freight Lines - Auburn, WA

Employment Type : Full-Time

Accounts Receivable ClerkAuburn, WA, USA Req #354

Monday, January 18, 2021

Ensure Oak Harbor receives payment from our customers according to contracted terms and conditions. Provide both out-bound and in-bound phone support in resolving client payment issues and questions. Essential Duties and Responsibilities:

• Initiate outbound follow-up collection calls on outstanding accounts to resolve unpaid balances. Work account portfolio regularly to identify accounts and follow up.
• Handle all incoming calls and assist Customers with invoice inquiries and resolve issues.
• Manage the credit, overpayment and refund functions for each assigned account.
• Update AR systems with pertinent information based on outcome of client contacts.
• Work in coordination with Oak Harbor Account Managers to identify issues for payment problems and resolve in the most effective manner possible.
• Research and follow up with customers regarding lost bills or billing questions to ensure that payment is/will be received.
• Create written correspondence to customers with outstanding balances to provide documentation regarding account status.
• Provide follow up and reports for AR Manager regarding delinquent account status and follow up planned and required.
• Other Duties as assigned

Experience, Skills and Qualifications:

• 2+ years collections and/or customer service in a business accounts receivable environment preferred.
• Demonstrated success in receiving payments from clients with outstanding balances in a business environment while maintaining positive and productive customer relationships.
• Strong knowledge of MS office tools and AS 400 preferred.
• Ability to successfully complete typing test of 50 WPM and 10-key test of 210 KPM.
• Excellent interpersonal skills, and ability to interact and resolve problems by telephone.
• Experience interacting successfully with customers at all levels in an organization (executive/owner, accounting, shipping, etc.)
• Demonstrated ability to be tenacious when dealing with customers.
• HS Diploma. Associate degree or equivalent experience preferred.

Benefits

• Medical Insurance
• Dental Insurance
• Vision insurance
• 401(K) Matching
• Paid Time Off
• Holiday Pay
  

Oak Harbor Freight is an equal opportunity employer.

Other details

• Pay Type

  Hourly

• Hiring Rate

  $18.60