As our Account Manager, you will work with our mid-market employer clients to maintain exemplary service for the life of their account. You are responsible for implementing and servicing the mid-sized employer segment building client loyalty and satisfaction.
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What you’ll do…*
- Establish, cultivate, and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
- Build relationships with consultants and brokers, recognizing the value they bring to our customers
- Create the strategic retention and growth plan for each assigned client
- Successfully manage upsells of new product lines and renewals of current clients
- Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
- Responsible for value delivery to customer including plan performance, account management and service results
- Meet with clients semi-annually or quarterly or more often as necessary
- Prepare, host and follow-up an annual planning session with the customer
- Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
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About you…*
- 7+ years of experience within the employer benefits or insurance industries
- Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
- Excellent negotiation, collaboration, and listening skills
- Excellent messaging, positioning and presentation of information for client impact
- Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
- Strong business and financial acumen; strong problem-solving, judgment and analytic skills
- Ability to work under pressure and prioritize responsibilities
- Prior success in a fast-growing organization
- Must be based in California, Washington, Texas, or Central U.S.
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About Progyny: *
Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.
Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.
Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.
Our perks:
- Family friendly benefits:
- Paid maternity and paternity
- Fertility benefits (including egg freezing and IVF)
- Emergency childcare program
- Parent’s group
- Health, dental, vision and life insurance options for employees and family
- Paid vacation and summer flex time
- Company equity
- Bonus program
- 401K Match
- Monday breakfasts/ Friday lunches/ healthy snacks
- Company social events
- Sit/ stand desks
Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Job Type: Full-time
Work Location: Multiple Locations