Account Manager Details

Account Manager

Bigtincan - Waltham, MA

Employment Type : Full-Time

Bigtincan is an AI-powered Sales Enablement and Automation Platform that adapts to your sales process, delivering the right content for selling, training, and coaching for all your teams.

Since our inception in 2011, Bigtincan has grown into a global company headquartered in Waltham, Massachusetts with offices in London and Sydney, Australia. We’ve partnered with Apple, AT&T, and other technology leaders and are used by the largest, most successful companies in the world such as, Exxon, Titleist, Guess Jeans, and Amazon, to accelerate their sales and marketing initiatives. Our award winning platform is recognized by Gartner as the only solution in their Sales Engagement Platform category to meet all of their feature requirements.

Requirements

We're growing our team and looking for passionate individuals interested in working in a collaborative, energetic environment. Our Customer Success Account Manager is key to delivering a world class customer experience.

This individual will provide support in all stages of the customer journey including sales handoff, onboarding, value realization, growth and renewal. They will collaborate with teams across functions and will be the voice of the customer to ensure customer and company success.

Responsibilities:

• Achieve target renewal rates and upsell targets.
• Lead customer business review meetings providing ideas and strategies related to the use and implementation of our product.

• Monitor customer engagement and develop methods to drive adoption of Bigtincan.
• Work closely with Customer Success to upsell/cross-sell products and services.
• Manage the customer’s contract to ensure compliance e.g., license count, product offering, services and other contract requirements.

• Maintain SFDC Opportunity/Account records & attach relevant documents.

• Travel as needed for customer meetings and conferences.

Desired Skills and Experience:

• Minimum of 2 years of successful customer support
• BA/BS Degree or equivalent experience
• Highly motivated, goal oriented and persistent
• Strong project management, organization, time management and multitasking skills
• Excellent relationship building and influencing skills
• Works effectively within a team
• Excellent written, verbal, listening and presentation skills

Benefits

Our benefits include tremendous career growth opportunities, competitive salary, stock options, health benefits, 20+ PTO days, 401K, company events & outings, trips to our offices on the US East Coast (Boston, MA), Europe (Glasgow Scotland) and Australia (Sydney, Brisbane) and of course, a fun team of Bigtincaners to work with!

Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. Leading brands including AT&T, Thermo Fisher, Merck, ANZ Bank and others rely on Bigtincan to enhance sales productivity and fuel customer engagement. With global sales and marketing headquartered in Boston, Bigtincan also has offices across EMEA, Australia and Asia. To discover more about us, please visit www.bigtincan.com

Bigtincan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.