Employment Type : Full-Time
The Topocean Group, a leading global freight solutions and supply chain company with branch offices over the U.S. is offering full-time employment opportunities for Account Manager at our Los Angeles headquarters. We are searching for talented individuals who enjoy problem solving and self-motivated. An exciting career awaits the person who possesses the will and abilities to learn our business and support the development of our group Responsibilities Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Lead account on-boarding and manage projects Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast, track and present key account metrics (e.g. QBRs) Prepare reports Collaborate with development team to identify and resolve technical issues Assist with challenging client requests or issue escalations as needed Requirements Basic understanding of NVOCC or supply chain operations & business logic Proven work experience as an Account Manager, Key Account Manager, Inside sales support, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with MS Office (particularly MS Excel & PowerPoint), Asana is a plus Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field 3+ year experience in ocean shipping or supply chain platform preferred Benefit Perks: Job Type: Full-time Benefits: Schedule: