Account Manager Associate Details

Account Manager Associate

Influence - Miami, FL

Employment Type : Full-Time

Company Description

At Influence we understand that a company’s brand is its future and we strive to strengthen the brands of our clients and grow along with them. We provide comprehensive marketing solutions. If you need customers, we bring them to you.

This role is not remote.

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment, and lead or participate actively in contributing to continuous improvement initiatives.

Salary range: $45000 - $55000 per year.

Responsibilities:

• Coordinate presales deliverables and share key information between the client and sales team.

• Collaborate with the sales teams to improve workflows.

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

• Maintain quick response times between clients and all internal teams.

• Own the customer communication relationship during the sales fulfillment process.

• Brainstorm the development of internal apps to assist with the post-sales processes.

• Collaborate with cross-functional teams across business and product.

• Monitor and analyze customer's usage of our product.

• Prior to customer or client service work or related experience required.
• Degree in Communications, Marketing or similar preferred.
• Effective communication, presentation and training skills required.
• Effective collaboration and problem-solving skills required
• Strong learning agility, in order to quickly gain expertise on
• Excellent organizational and time management skills.
• Ability to multi-task, manage through conflict, and use priority setting to accomplish goals required.
• Natural relationship builder with integrity, reliability, and maturity.

• All your information will be kept confidential according to EEO guidelines.