At SMITH, we develop world-class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, we collaborate, we’re passionate about our work with clients and we deliver.
The market demand for our services has fueled our growth—we’re currently seeking an Account Director that thrives in a fast-paced environment to join our team.
SMITH is seeking a highly talented Account Director to join our growing Client Services team. An integral part of SMITH’s senior leadership group, the Account Director of Client Services will oversee team members while motivating and leading project teams. In addition, the incumbent will be responsible for a Client Group representing a portfolio of vertically focused accounts. In this role, you will manage and grow existing accounts—providing engagement leadership and developing senior-level client relationships—while adding new clients to SMITH’s roster. You will also take ownership of client satisfaction and the overall health and profitability of the Client Group.
Who You Are
- A domain expert who can provide thought leadership to help guide clients in the digital space
- A prospector with a keen ability to qualify leads with advanced-level competency in the following: lead awareness and origination, lead nurturing, strong familiarity with sales process, strong focus on revenue and customer retention and expansion
- A relationship builder who can foster strong rapport with new and existing clients
- Have a strategic viewpoint relative to digital commerce; thinking about the what you can do to move your client’s business objectives forward
- Consistently think outside of plans to give your clients new and exciting ideas for campaigns that will hit business objectives and grow accounts organically
What You’ll Do
- Develop and deliver organic growth within the account
- Provide strategic direction for assigned clients within the business unit
- Achieve positive results through multi-modal interactive campaigns and programs
- Ensure all statements of work are documented, accurate, and implemented
- Foster relationships with other Account Directors and Account Managers across the company
- Mentor and coach team members while motivating and leading project teams
- Define and implement best practices at the business unit level
- Contribute to overall development of the Client Services department
What We Look For
- 5+ years of account management experience in digital marketing, ecommerce, or related disciplines
- Bachelor’s degree or higher in a related field
- Proven record of growing both client and agency businesses
- Competency in managing complex teams and client relationships; particular experience in business development highly desired
- Advanced negotiation, communication, analytical, and writing skillls
- Demonstrated experience in formulating and driving long-term strategic account plans and strategies
- A collaborative approach and the ability to partner closely with a cross-disciplinary team encompassing Strategy, Experience, Technology, and Delivery Management to ensure client projects are successfully delivered
- Ownership of senior-level client relationships and ability to contribute strategic value beyond day-to-day operations
- Demonstrated experience running regularly scheduled business development and account management meetings to discuss account health, opportunities, risks, etc.
- Strong communication skills, capable of accurately communicating progress of revenue to budget forecast to the team throughout the year
- Attention to detail and commitment to ensuring all statements of work are documented, accurate, and implemented
- Proven competency in managing complex teams and client relationships; particular experience in business development desired
- Background and experience in digital marketing
- Advanced negotiation, communication, and writing skills
- Demonstrated leadership abilities with capacity to motivate and mentor team members
- Highly organized and detail oriented
What Grabs Our Attention
- Highly organized, detail-oriented multi-tasker with strong follow-up skills and ability to work well under tight deadlines in a fast-paced environment
- A talent for developing and delivering organic and net-new growth within the portfolio of accounts as well as targeted new accounts
- A natural ability to consistently cultivate a portfolio of new business efforts and to acquire and develop long-term relationships with key strategic clients at the executive level
- The capacity to manage health and profitability of all accounts
SMITH | The Architects of Future Commerce
The next big thing isn’t what you’ll buy, it’s how you’ll buy it. SMITH is a values-driven digital transformation agency with one mission: to make buying and selling awesome. For more than 20 years, SMITH has worked in partnership with the world's most respected B2B and B2C brands to deliver better business outcomes with design thinking and technology enablement that puts their customers at the center. Key partnerships with technology platforms include SAP Commerce (formerly Hybris) and Adobe AEM. We have the strategy, creative and the technology talent to deliver content and commerce solutions for some of the most recognized brands on the planet including AT&T, Microsoft, Barnes & Noble Education, Best Buy, Cisco, TopGolf, CDK Global and Honeywell. Our unique ownership structure is based on a philanthropic foundation which allows us to focus on client outcomes before quarterly earnings reports and empowers us to make decisions focused on helping our clients and not quarterly earnings reports with our profits enabling socially beneficial programs. SMITH has offices in Dayton and Ottawa-Gatineau along with our remote workforce distributed throughout the United States and Canada. Learn more at http://www.smith.co/.