Access Surgical Scheduler Representative Details

Access Surgical Scheduler Representative

St. Joseph's Health - Syracuse, NY

Employment Type : Full-Time

Employment Type:Full timeShift:Day Shift

• MISSION STATEMENT:

  We are passionate healers dedicated to honoring the Sacred in our sisters and brothers.

  VISION:

  To be world-renowned for passionate patient care and outstanding clinical outcomes.

  CORE VALUES:

  In the spirit of good Stewardship, we heal by practicing: Compassion through our kindness, concern and genuine caring, Reverence in

  honoring the dignity of the human spirit, Excellence in expecting the best of ourselves and others; Integrity in being and speaking the

  truth

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• • Coordinate and schedule surgeries, follow-up appointments as designated by physicians.
  • Demonstrates knowledge of medical terminology and anatomy to appropriately schedule all exams for Surgical Services.
  • Creates and maintains daily schedule and complete edits in a timely manner.
  • Completes all necessary paperwork prior to pre-op appointments.
  • Obtains referral and authorization from PCPs or insurances
  • Coordinate pre-op testing with outside medical doctors i.e., blood work, EKG, and medical clearance in a timely manner.
  • Follows-up with medical doctor’s office and internal imaging techs to ensure that all the pre-op results are back in a timely manner to ensure timely procedure starts.
  • Informs the patient regarding activities that will take place during his/her visit.
  • Works closely with the front desk staff when discharged patients need to schedule surgery in order to ensure efficient patient flow.
  • Demonstrates knowledge of third party payer, pre-authorization, and other financial class regulations.
  • Considers priorities and special needs when scheduling surgical appointments
  • Discuss and counsel patients on surgery information, guidelines, facility and date and time of procedure, as needed.
  • Obtains diagnostic tests and places diagnostic test reports in appropriate section of patient medical record.
  • Demonstrates adaptability and accepts change in a positive manner.
  • Responsible for keeping current with corporate communications such as email, daily huddles, and internal network such as the Pulse, SJEN, etc.
  • Present and ready for work in designated area at assigned time and dressed in appropriate work attire.
  • Readily assist other staff members upon completion of assigned duties.
  • Understand and adheres to all departmental policies and procedures.
  • Responsible for completing and maintain all required training relative to job function.
  • Exemplify a strong adherence to the professional code of conduct.
  • Maintains a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients.
  • Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.
  • Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.
  • Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.
  • Participate in quality improvement initiatives as part of the practice care team.
    
  • Insure job functions align with office policies and procedures and patient-centered medical home standards.
  • Perform other duties and responsibilities as required or requested.
    • Verification of insurance via RTE
    • Creating cases to add to OR or ASC schedule
    • Obtaining authorizations for scheduled services

    KNOWLEDGE, SKILLS AND ABILITIES

  • Experience in a radiology department preferred
  • Demonstrated ability to work independently and as part of a team
  • Knowledge of general office machines and telephone system
  • Familiarity with identification of medical documents
  • Comprehension of medical terminology related to tests and procedures
  • Ability to work well under pressure and within tight deadlines
  • Ability to multitask and adapt to shifting priorities
  • Maintain high degree of discretion when dealing with confidential information
  • Proficient in MS Office applications which include Outlook, Word, Excel

    EDUCATION AND EXPERIENCE

  • High School diploma or equivalent
  • At least 1 year experience in an office environment and/or health care setting preferred.

    
    PHYSICAL DEMANDS

  • Sedentary work- majority of time sitting
  • Repetitive motion of hands, fingers, and wrists

    WORK ENVIRONMENT AND HAZARDS

  • Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
• Additional Job Description

  Additional Job Description

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.