Access Coordinator III
Employment Type : Full-Time
Overview: The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks:- Health: Medical, Dental and Vision plans available for staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Salary offered commensurate with experienceResponsibilities:- Interacts with and assists the public in a professional and friendly manner as needed.
- Demonstrates effective communication skills; communicates accurate and complete information. Maintains strict confidentiality when necessary.
- Demonstrates positive working relationships with co-workers, management team, and ancillary departments.
- Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
- Conducts pre-registration as needed, inputs and/or updates accurate patient information.
- Processes walk-ins, creates new patient charts, access systems for orders as appropriate.
- Manages inventory; orders and stocks supplies; cleans and maintains equipment; picks-up and delivers mail to mailroom; ensures the waiting room is clean and stocked with educational information and coffee.
- Performs ABN completion, schedule surgeries and/or tests.
- Issues school/work excuses, sends out no show letters, and takes patient photos.
- Responsible for blocking schedules as appropriate, cancel and reschedule appointments as requested.
- Conducts insurance verification and benefits explanation by running eligibility on patients.
- Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
- Conducts authorizations and pre-certifications. Tracks pre-authorizations and maintains referrals.
- Enters benefit and authorization information.
- Obtains, completes, and coordinates OON waivers.
- Maintains initial plan of care (signatures, etc.) and is responsible for recording daily and monthly statistics and communication or any medical records issues.
- Responsible for various maintenance reports i.e. bogeys, work denials, open encounter, laser arc reports, cancelled clinic reports, etc.
- Collects and post payments in and issues receipts. Responsible for reconciliation/management change fund.
- Counsels patients on any and all related financial information i.e. hospital discounts and reviewing MC screening.
- Attends required training and/or in-services.
- Other duties as assigned.
Qualifications:Minimum Qualifications:- High School Diploma/GED
- Three (3) years experience in registration, billing, or scheduling in a healthcare environment
- Knowledge in basic medical terminology
- Good communication skills, basic computer keyboard skills, telephone etiquette skills and general knowledge of office machines including printers and scanners.
- Excellent customer service skills
Preferred Qualifications:This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).Physical Requirements: Stand: Frequently
Sit: Continuously
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
Lift, push, pull, carry weight: 10 lbs or less
Use hands to touch, handle, or feel: Continuously
Talk: Frequently
Hear: Frequently
Taste or smell: Occasionally
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Medical Facility Environment, Inside Office Environment
Noise Level: Moderate
Visual Requirements: Far visual acuity, Near visual acuity
Hazards: None