911 Dispatcher Job Description
Presidio County Sheriff’s Office is hiring full-time dispatchers. Starting pay is $13.50 per hour. Within one year of hire when the applicant becomes fully licensed, pay increases to $16.00 per hour. We pay for all training and certifications to be obtained.
911 dispatcher receives emergency and non-emergency calls, advising callers and dispatching emergency units to specific locations as necessary.
Position Description
A 911 dispatcher receives calls, dispatches emergency vehicles to emergency locations as necessary, advises callers on the best course of action while on the line, prioritizes emergency situations as needed, and transfers any non-emergency calls as necessary.
Essential Duties and Responsibilities of a 911 Dispatcher
- Receives emergency calls.
- Asks caller to describe the nature of the emergency and asks follow up questions as necessary.
- Takes down location and personal information of the caller.
- Dispatches available emergency units to the proper location.
- Keeps callers on the line when necessary.
- Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.
- Maintains logs of all calls and dispatched units.
- Enters call information and records into database.
- Prioritizes simultaneous emergency scenarios.
- Stays up to date on location and activity of emergency units in the area.
- Monitors activity of emergency vehicles and on-duty personnel during shift.
- Receives non-emergency calls.
- Advises callers on how to handle non-emergency situation, and transfers callers to proper department.
- Submits call logs and caller information to law enforcement and legal officials when necessary.
- Reports any fraudulent or prank emergency calls to supervisor.
Required Knowledge, Skills and Abilities
- Exhibits ability to remain calm in a crisis.
- Demonstrates excellent listening skills.
- Communicates clearly and effectively.
- Pays close attention to detail.
- Is capable of using radio dispatch system.
- Possesses ability to remain alert for long shifts.
- Demonstrates ability to work quickly and efficiently.
- Possesses strong problem-solving and analytical skills.
- Exhibits strong organizational abilities.
- Is capable of determining which emergency situations require the most immediate attention.
- Demonstrates the ability to multitask efficiently.
- Possesses mental and emotional strength necessary to deal with stressful situations for long period of time.
- Is capable of articulating instructions clearly in writing and speech.
Education and Experience
- High school diploma or GED required.
- Must be able to pass drug/psychological testing.
- Must have acceptable working knowledge of computer operations stressing accuracy and speed.
Work Environment
- Working hours will be spent in dispatch office, receiving and directing calls.
- The majority of time will be spent sitting at a computer and/or radio dispatch unit.
- Environment can be fast-paced.
- Shifts vary from day to night.
Benefits include full medical, dental, and vision insurance, retirement, and vacation.
Job Type: Full-time
Pay: $13.50 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
COVID-19 considerations:
We have a mandatory mask policy in place, as well as daily temperature screens. Social distancing and extra sanitization of workstations are also practiced.
Application Question(s):
- Do you have a valid driver's license?
- Are you a US citizen?
Education:
- High school or equivalent (Required)
Work Location: One location