2021-2022 - Student Financial Services MMC, Student Customer Service Representative Details

2021-2022 - Student Financial Services MMC, Student Customer Service Representative

Florida International University - Miami, FL

Employment Type : Full-Time

Student Financial Services is recruiting a student to join their team of professionals as a Customer Service Representative.

Duties include:

• Provides customer service support for students, staff, and guests via telephone, email and in person.
• Collects, reviews and maintains sensitive forms and documents pertaining to student accounts in accordance to the FERPA rules and regulations.
• Assists with researching student account related issues as assigned.
• Cashiering and miscellaneous duties as needed.

Job Category

Federal Work Study

Desired Qualifications

• Strong communication skills
• Customer service experience
• Cashiering experience

Who May Apply

Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.

Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.

Upon graduating, FWS employment must end.

Work Schedule

Hours will vary based on class schedule and needs of the department.

Advertised Salary

$13.00/Hour

Pre-Employment Requirements

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Background check and fingerprinting is required if the job includes any of the following:

Duties:

Yes or No

Working directly with and/or residing with minors and/or vulnerable persons. No
Working in K - 12 schools. (May require DCF Clearinghouse clearance at a cost) No
Handling/managing cash, checks, cash transactions, gift cards, debit/credit cards, and/or cash equivalent. Yes
Information technology (IT) related functions, e.g. Web Developer, IT Technician, etc No
Driving on behalf of the university (MVR Check only). No
Those working in the Athletics Department who travel with students to events. No
Working within museums. No
Those working in the Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access). No
Special trust, responsibility, and sensitive location. No
Working in centers of health and/or counseling care. No